Accounts Receivable Co-ordinator in City of Westminster

About KYN

KYN is a highly capitalised portfolio company of Melford Capital, a private equity/value investing hedge fund in the property sector, with a portfolio consisting of property (retail parks, warehouses, WeWork style offices) and property rich (hotels, student accommodation and care homes) investments. We are a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

As an Accounts Receivable Co-ordinator at KYN, you will be responsible for the end-to-end AR process across all our Homes, from raising invoices and responding to queries, through to cash collection and aged debt management. Central to the role is delivering an exceptional experience to our residents and their families. You will be a trusted, reassuring point of contact, handling billing queries promptly and with real sensitivity to the circumstances of the people we care for. You will be a key part of the Finance team and work closely with our Homes. This role offers a great opportunity to build strong relationships across the organisation while contributing to the smooth running of our operations and service.

About the opportunity:

• Partner with care home managers to record and track weekly room and care fee movements, ancillary spend, and additional services.
• Prepare and issue accurate, timely resident invoices with a high degree of attention to detail.
• Handle resident and family invoice queries promptly and with sensitivity, ensuring billing is clearly understood and concerns are resolved with care.
• Liaise with local councils to facilitate timely payment for council-funded residents.
• Prepare and process direct debit runs.
• Maintain bank reconciliations, allocating cash accurately within Xero to enable timely issuance of account statements.
• Lead the monthly cash collection cycle, chasing invoices outstanding beyond their due date and managing the aged debtor ledger proactively.
• Produce up-to-date debtor reports for internal management and Board-level visibility.
• Prioritise collections based on risk and value, bringing care, compassion, and clarity to every interaction with residents and their families.
• Support month-end close activity, including revenue reconciliation and commentary on key drivers such as occupancy levels and average weekly fees.

About you:

• Minimum 1 year experience in Accounts Receivable or a similar finance role.
• Excellent accuracy and attention to detail.
• Confident in Excel and comfortable working within accounting software, ideally Xero.
• Clear and effective communicator, able to work comfortably with both finance and operational colleagues.
• Highly professional and confident when corresponding on the phone and email - trusted to communicate with empathy and clarity when dealing with residents and their families, who may be vulnerable.
• Calm and organised under pressure, with the ability to prioritise effectively.
• Service-driven approach — collaborative, empathetic, and aligned with the group’s values of quality and care.
• Continuous improvement mindset — willing to suggest and implement better ways of working.

Our commitment to you:

• Competitive salary and benefit.
• 25 days annual leave plus bank holidays.
• Bespoke company induction and on-going training programmes at all levels.
• Access to the best-in-class equipment and technology.
• Annual bonus (discretionary and scheme rules apply).
• Employee assistance programme and other attractive wellbeing benefits.
• Discount schemes.
• Company contributory pension scheme.
• And much more…

KYN is an equal opportunities employer. To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.