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- Tasks: Create a warm atmosphere and manage front desk operations for residents and families.
- Company: KYN BICKLEY, a new care home focused on personalised resident experiences.
- Benefits: Competitive pay, 33 days leave, free meals, and ongoing training.
- Why this job: Join a compassionate team making a real difference in residents' lives.
- Qualifications: Experience in hospitality, strong communication skills, and a caring attitude.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 11 - 16 £ per hour.
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices. KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London. We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.
About the opportunity:
- Supporting the Home in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families.
- The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information.
- Maximising internal communication networks and having an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations.
- Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required.
- Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary.
- Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality.
- Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities.
- Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained.
About you:
- You will have experience in a similar role within 4–5-star hospitality venue.
- You will be a professional, who has a proven track record of delivering and maintaining standards at the highest level.
- You will have the ability to resolve complaints and investigate incidents effectively and efficiently.
- You will have the ability to work under pressure, flexibly and consistently.
- You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families.
- You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents.
- You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the team's contribution is equally important.
- You will be a compassionate, empathetic, kind, and caring individual.
About our commitment to you:
- Competitive salary and benefits.
- 33 days annual leave including bank holidays.
- Complimentary meals, hot drinks, and snacks throughout your shift.
- Bespoke company induction and ongoing training programmes at all levels.
- Access to the best-in-class equipment and technology.
- Custom-made uniforms provided.
- Annual bonus (discretionary and scheme rules apply).
- Employee assistance programme and other attractive wellbeing benefits.
- Discount schemes.
- Company contributory pension scheme.
- And much more……
KYN is an equal opportunities employer. To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
Concierge employer: KYN Bickley
Contact Detail:
KYN Bickley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on KYN BICKLEY. Understanding their values and approach to care will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the first point of contact for residents and visitors. Role-play common scenarios with a friend or family member to boost your confidence in handling questions and complaints effectively.
✨Tip Number 3
Show off your local knowledge! Brush up on the local area around Bromley. Being able to recommend nearby attractions or services will not only impress your interviewers but also demonstrate your commitment to enhancing the residents' experience.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care and hospitality shine through. We want to see that you genuinely care about creating a warm and welcoming atmosphere for our residents.
Tailor Your Experience: Make sure to highlight your relevant experience in similar roles. We’re looking for someone who has a proven track record in 4–5-star hospitality venues, so don’t be shy about showcasing your skills!
Be Personable and Approachable: Your written application should reflect your personality. Use a friendly tone and show us that you’re the kind of person who can engage with residents and their families effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at KYN BICKLEY!
How to prepare for a job interview at KYN Bickley
✨Know the Company Inside Out
Before your interview, take some time to research KYN Bickley. Understand their values, mission, and what sets them apart in the care home industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Concierge, your role revolves around creating a welcoming atmosphere. Be prepared to share specific examples from your past experiences where you went above and beyond for guests or residents. Highlight your ability to handle complaints and resolve issues with grace and professionalism.
✨Demonstrate Your Local Knowledge
Since part of your role involves answering questions about the local area, brush up on key attractions, services, and amenities nearby. Being able to recommend places or activities will impress your interviewers and show that you're ready to engage with residents and their families.
✨Emphasise Teamwork and Communication
KYN values collaboration among its staff. Be ready to discuss how you've worked effectively within a team in previous roles. Share examples of how you’ve communicated with different departments to ensure a seamless experience for clients, as this will resonate well with their focus on internal communication.
