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- Tasks: As a Concierge, you'll assist residents and ensure their needs are met daily.
- Company: KYN is a fresh care home company dedicated to personalised resident experiences.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for personal growth.
- Why this job: Join a vibrant culture focused on enriching lives in a beautiful environment.
- Qualifications: No prior experience needed; just a passion for helping others and a friendly attitude.
- Other info: Be part of a brand-new team in a stunning care home setting.
The predicted salary is between 24000 - 36000 £ per year.
Concierge – Permanent
£13.80 per hour, 42 hrs per week
KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.
We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.
About the opportunity:
As a Concierge, you will be responsible for:
- Supporting the Home in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
- The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
- Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
- Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
- Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
- Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
- Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
- Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained
About you:
- You will have experience in a similar role within 4–5-star hospitality venue
- You will be a professional, who has proven track record of delivering and maintaining standards at the highest level
- You will have the ability to resolve complaints and investigate incidents effectively and efficiently
- You will have the ability to work under pressure, flexibly and consistently
- You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
- You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
- You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the teams contribution is equally important
- You will be a compassionate, empathetic, kind, and caring individual
About our commitment to you:
- Competitive salary and benefits
- 33 days annual leave including bank holidays
- Complimentary meals, hot drinks, and snacks throughout your shift
- Bespoke company induction and on-going training programmes at all levels
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Annual bonus (discretionary and scheme rules apply)
- Employee assistance programme and other attractive wellbeing benefits
- Discount schemes
- Company contributory pension scheme
- And much more……
KYN is an equal opportunities employer.
To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
Concierge employer: KYN Bickley
Contact Detail:
KYN Bickley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with KYN's values and mission. Understanding their focus on individualised care will help you demonstrate how your skills align with their approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to provide exceptional customer service. Highlight situations where you went above and beyond to meet someone's needs, as this is crucial for a concierge role.
✨Tip Number 3
Research the local area around Bromley. Being knowledgeable about local attractions, services, and amenities will not only impress your interviewers but also show your commitment to enhancing residents' experiences.
✨Tip Number 4
Practice your communication skills. As a concierge, you'll need to interact with residents, families, and staff regularly. Being able to convey information clearly and warmly will set you apart in the selection process.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Concierge at KYN. Highlight your customer service skills and any relevant experience in hospitality or care settings.
Tailor Your CV: Make sure your CV reflects your experience and skills that are most relevant to the Concierge position. Emphasise your ability to create individualised experiences for residents and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional care and service. Mention specific examples of how you've gone above and beyond in previous roles to enhance someone's experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at KYN Bickley
✨Show Your Passion for Care
Make sure to express your genuine interest in providing care and support to residents. Share any personal experiences or motivations that led you to pursue a role in this field, as it will resonate well with the interviewers.
✨Understand KYN's Values
Familiarise yourself with KYN's approach to care and their mission of individualised journeys. Being able to discuss how your values align with theirs will demonstrate your commitment to their philosophy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully managed difficult scenarios, especially in a care environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the care home itself. This shows your enthusiasm and helps you gauge if KYN is the right fit for you. Consider asking about their future plans or how they measure success in resident satisfaction.
