Customer Service & Marketing Coordinator in London

KYM is redefining what luxury means in the modern world. We're more than a destination for pre‐owned designer fashion — we're a movement built on authenticity, sustainability, and timeless style. From rare, iconic handbags to one‐of‐a‐kind ready‐to‐wear, our curated collections connect people with the pieces they love, while championing mindful consumption in an age of fast fashion.

KYM is a brand under RM365 Group — an international company with operations in the UK, France, and the Netherlands. Our group focuses on aesthetic beauty and high‐end luxury, with a strong presence across the European market. In 2024, RM365 Group generated over £20 million in total revenue, including more than £6 million from the France market.

Built on a foundation of trust, quality, and purpose, KYM is growing quickly across the UK, France, and beyond. As we expand our global reach, we're scaling our team with curious, driven, and creative people who want to make an impact — not just in fashion, but in shaping the future of circular luxury retail.

Join a fast‐paced, collaborative environment where creativity meets commercial ambition. Every role at KYM plays a direct part in our mission: to inspire a more conscious approach to luxury, empowering individuals to express their style without compromise. You'll work alongside passionate colleagues across departments and locations, and with senior leadership, to bring our vision to life and deliver exceptional experiences for our customers.

We look for people who share our values, our high standards, and our appetite for innovation — people ready to help shape the next chapter of KYM as we grow into a truly global brand.

• Bonus Scheme: Definite bonus twice a year.
• Salary Review: Every June and December.
• £800/year for formal office attire.
• Holidays: 20 days annual leave + bank holidays. Available for long‐serving team members.

• Act as a primary point of contact for customers via phone, email, and online chat, delivering a professional and helpful service at all times.
• Drive online sales by engaging with customers, understanding their needs, and offering tailored product recommendations.
• Enhance our online presence through targeted social media and digital marketing activities that increase brand awareness and conversion rates.
• Manage and update product listings on platforms including Magento, ensuring accurate descriptions and high‐quality imagery.
• Process orders efficiently, liaising with customers throughout to provide updates and resolve queries.
• Monitor customer feedback and identify opportunities to improve processes, customer loyalty, and the overall service experience.
• Collaborate with internal teams to align customer service, marketing, and sales initiatives for maximum impact.

• Holds a degree in Marketing, Business, or a related field (training provided for graduates; a business diploma is advantageous).
• Has a solid understanding of Microsoft Office and is confident in learning new software quickly.
• Brings knowledge of e‐commerce operations, including order processing, fulfilment workflows, and online merchandising.
• Possesses excellent written and verbal communication skills, with a strong customer service mindset.
• Is familiar with major social media platforms (Instagram, Facebook, TikTok) and understands their role in business marketing.
• Demonstrates strong organisational skills and the ability to prioritise effectively in a fast‐paced environment.
• Is self‐motivated, target‐driven, and committed to exceeding sales goals.
• Has knowledge of Magento (advantageous but not essential).

The annual base salary range for this role is £28,000 – £32,000, depending on background and experience. Applicants must have the legal right to work in the United Kingdom at the time of application. This position operates within a formal office environment, where professional dress is required at all times. To maintain focus and productivity, personal mobile phone use is limited to the lunch break, and snacking is not permitted during working hours.

Inclusive Hiring: At KYM, we believe exceptional talent comes in many forms. Our recruitment process is built around skills, creativity, and potential — not background. Every candidate has an equal opportunity to showcase their abilities and contribute to our mission of redefining luxury with purpose.

Diversity & Equality: At KYM, our strength lies in our differences. We celebrate diversity and champion equality across every level of the business, ensuring that every voice is heard and respected. From decision‐making to daily operations, we are committed to creating an inclusive workplace where everyone can thrive.