At a Glance
- Tasks: Engage with customers, drive online sales, and enhance our brand's digital presence.
- Company: Join KYM, a luxury brand redefining fashion with authenticity and sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous annual leave.
- Other info: Inclusive hiring culture that values diversity and creativity.
- Why this job: Be part of a movement shaping the future of circular luxury retail.
- Qualifications: Degree in Marketing or Business; strong communication and organisational skills.
The predicted salary is between 28000 - 32000 £ per year.
KYM is redefining what luxury means in the modern world. We’re more than a destination for pre-owned designer fashion — we’re a movement built on authenticity, sustainability, and timeless style. From rare, iconic handbags to one-of-a-kind ready-to-wear, our curated collections connect people with the pieces they love, while championing mindful consumption in an age of fast fashion.
KYM is a brand under RM365 Group — an international company with operations in the UK, France, and the Netherlands. Our group focuses on aesthetic beauty and high-end luxury, with a strong presence across the European market. Built on a foundation of trust, quality, and purpose, KYM is growing quickly across the UK, France, and beyond. As we expand our global reach, we’re scaling our team with curious, driven, and creative people who want to make an impact — not just in fashion, but in shaping the future of circular luxury retail.
Join a fast-paced, collaborative environment where creativity meets commercial ambition. Every role at KYM plays a direct part in our mission: to inspire a more conscious approach to luxury, empowering individuals to express their style without compromise. You’ll work alongside passionate colleagues across departments and locations, and with senior leadership, to bring our vision to life and deliver exceptional experiences for our customers. We look for people who share our values, our high standards, and our appetite for innovation — people ready to help shape the next chapter of KYM as we grow into a truly global brand.
Why work with us
- Bonus Scheme: Definite bonus twice a year.
- Salary Review: Every June and December.
- £800/year for formal office attire.
- Holidays: 20 days annual leave + bank holidays. Available for long-serving team members.
Responsibilities
- Act as a primary point of contact for customers via phone, email, and online chat, delivering a professional and helpful service at all times.
- Drive online sales by engaging with customers, understanding their needs, and offering tailored product recommendations.
- Enhance our online presence through targeted social media and digital marketing activities that increase brand awareness and conversion rates.
- Manage and update product listings on platforms including Magento, ensuring accurate descriptions and high-quality imagery.
- Process orders efficiently, liaising with customers throughout to provide updates and resolve queries.
- Monitor customer feedback and identify opportunities to improve processes, customer loyalty, and the overall service experience.
- Collaborate with internal teams to align customer service, marketing, and sales initiatives for maximum impact.
The Ideal Candidate
- Holds a degree in Marketing, Business, or a related field (training provided for graduates; a business diploma is advantageous).
- Has a solid understanding of Microsoft Office and is confident in learning new software quickly.
- Brings knowledge of e-commerce operations, including order processing, fulfilment workflows, and online merchandising.
- Possesses excellent written and verbal communication skills, with a strong customer service mindset.
- Is familiar with major social media platforms (Instagram, Facebook, TikTok) and understands their role in business marketing.
- Demonstrates strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
- Is self-motivated, target-driven, and committed to exceeding sales goals.
- Has knowledge of Magento (advantageous but not essential).
The annual base salary range for this role is £28,000 – £32,000, depending on background and experience. Applicants must have the legal right to work in the United Kingdom at the time of application. This position operates within a formal office environment, where professional dress is required at all times. To maintain focus and productivity, personal mobile phone use is limited to the lunch break, and snacking is not permitted during working hours.
JOIN OUR TEAM
Inclusive Hiring
At KYM, we believe exceptional talent comes in many forms. Our recruitment process is built around skills, creativity, and potential — not background. Every candidate has an equal opportunity to showcase their abilities and contribute to our mission of redefining luxury with purpose.
Diversity & Equality
At KYM, our strength lies in our differences. We celebrate diversity and champion equality across every level of the business, ensuring that every voice is heard and respected. From decision-making to daily operations, we are committed to creating an inclusive workplace where everyone can thrive.
Customer Service & Marketing Coordinator employer: Kym Luxe
At KYM, we pride ourselves on being more than just a luxury fashion destination; we are a movement that values authenticity and sustainability. Our dynamic work culture fosters creativity and collaboration, providing employees with ample opportunities for growth and development within the premium fashion sector. With competitive benefits such as a bonus scheme, regular salary reviews, and a commitment to diversity and inclusion, KYM is an excellent employer for those looking to make a meaningful impact in the world of luxury fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Marketing Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kym Luxe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kym Luxe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Marketing Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kym Luxe:Your cover letter is your chance to shine! Tell us why you want to work at Kym Luxe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kym Luxe!
How to prepare for a job interview at Kym Luxe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
