At a Glance
- Tasks: Deliver exceptional customer service and create memorable dining experiences at our gourmet steak restaurant.
- Company: Kyloe The Rutland Hotel, a vibrant steak restaurant in Edinburgh.
- Benefits: Enjoy staff discounts, extra annual leave, and a supportive work environment.
- Other info: Be part of a dynamic group with 21 venues across Scotland.
- Why this job: Join a passionate team and showcase your creativity in a fun atmosphere.
- Qualifications: Strong customer service skills and a love for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Kyloe
The Rutland Hotel, located in the vibrant centre of Edinburgh, is searching for talented, enthusiastic, and passionate Front of House staff to join our dynamic team at Kyloe, Edinburgh’s gourmet steak restaurant.
We collaborate with some of Scotland’s finest farms and butchers to provide our guests with the highest quality, sustainably sourced produce, while taking great pride in delivering exceptional customer service and crafting unique, unforgettable experiences.
A genuine passion for the hospitality industry is essential.
We love what we do, and we hope our staff shares that enthusiasm.
You will be consistently challenged to create distinct and memorable experiences that encourage our guests to return again and again.
This can only be achieved by fostering a fun and engaging environment, this begins with our team.
At Kyloe, culinary excellence and theatrical presentation go hand in hand, making creativity one of our primary focuses.
You should be confident, outgoing, and eager to engage with guests, as you will be responsible for showcasing our unique service concepts like the ‘Steak Board’ and ‘Knife Roll’ directly at the table.
- Bar and Floor Duties
- Customer Service – Greet and serve customers in a friendly and professional manner, ensuring an exceptional experience throughout their visit.
- Bar Operations – Prepare and serve drinks, manage the bar area efficiently, and ensure all drink orders are fulfilled quickly and accurately.
- Floor Management – Assist in overseeing the floor, ensuring tables are clean, orders are taken promptly, and customers are satisfied with their service.
- Health & Safety Compliance – Adhere to all health, safety, and hygiene regulations, ensuring the bar and floor areas are clean and safe for both staff and customers.
- Cash Handling & Transactions – Process customer payments accurately, manage cash registers, and ensure all transactions are recorded correctly.
- Required Skills
- Customer Service Excellence – Strong ability to engage with customers, anticipate their needs, and resolve any issues to ensure a positive experience.
- Communication Skills – Clear and effective communication with customers, team members, and management to ensure smooth service and coordination.
- Multi-tasking & Time Management – Ability to juggle multiple tasks, such as serving drinks, taking orders, and ensuring the floor runs smoothly, all while maintaining attention to detail.
- Teamwork & Collaboration – Ability to work well as part of a team, supporting colleagues in both bar and floor areas to provide seamless service.
- Knowledge of Food & Drink – A solid understanding of drink recipes, menu items, and bar equipment, ensuring drinks are prepared correctly and efficiently.
On top of pay - also included is our wider benefits such as
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
• Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, Mc Larens on the Corner, Copper Blossom, The Smokin’ Fox and more.
Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
Front of House employer: Kyloe
Kyloe offers a vibrant and engaging work environment where staff are encouraged to share their passion for the hospitality industry. The company prides itself on delivering exceptional customer service and creating unique experiences for guests, fostering a culture of creativity and teamwork. Employees can expect to be challenged and supported in their roles, contributing to a fun atmosphere that values culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kyloe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kyloe
Don't be shy about reaching out to Kyloe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kyloe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kyloe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
