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- Tasks: Provide warm hospitality, greet guests, and maintain high standards at Kylesku House and Hotel.
- Company: Join Highland Coast Hotels, a unique collection of hotels in stunning Scottish Highlands.
- Benefits: Competitive hourly rate, service charge, tips, discounts, and training opportunities.
- Why this job: Experience the beauty of the Highlands while delivering exceptional guest experiences.
- Qualifications: Previous hospitality experience, friendly attitude, and a valid driving licence required.
- Other info: Flexible shifts, dynamic team environment, and a chance to embrace a unique lifestyle.
The predicted salary is between 11 - 14 £ per hour.
The Place Kylesku House is a luxury lodge-style property in the Northern Highlands, welcoming guests from near and far, exploring this glorious wild part of Scotland on the NC500. The house offers a truly authentic Highland experience hosted by a small but dedicated team, with spectacular views over Loch Glencoul.
This high-quality house has seven comfortable guest rooms and offers an extensive continental breakfast for guests each morning. Located just 1.5 miles up the hill from the main Kylesku Hotel, Kylesku House enjoys a peaceful and secluded setting while being closely connected to the wider hotel team and facilities. Cooked breakfast, lunch, and dinner are served at Kylesku Hotel, meaning there is no kitchen team onsite at the house.
Working between Kylesku House and Kylesku Hotel, the great outdoors is right on your doorstep, perfect for adventure and exploration. This is a varied, hands-on hospitality role working across both Kylesku House and Kylesku Hotel. You will spend some shifts at Kylesku House, primarily covering days off for the two main House Hosts, and the remaining shifts at Kylesku Hotel, supporting service across breakfast, lunch, and dinner. Flexibility is essential, as shift patterns will vary depending on where support is needed.
When working at Kylesku House, the role includes:
- Providing warm, hands-on hospitality to ensure guests receive a relaxed, welcoming, and high-quality experience throughout their stay.
- Greeting and checking in guests.
- Preparing and setting up the continental breakfast display (including a small selection of hot items).
- Clearing and washing breakfast dishes.
- Supporting the daily housekeeping of seven guest bedrooms to ensure high standards are consistently maintained.
When working at Kylesku Hotel, the role includes:
- Supporting the wider team with front-of-house hospitality across the day, which may include breakfast service, lunch service, and evening service.
- Delivering excellent guest experience, supporting colleagues, and maintaining presentation and service standards in line with the Kylesku brand.
This position is ideally suited to individuals looking to relocate to the Scottish Highlands and embrace a unique lifestyle in one of Scotland's most beautiful and remote locations. Hours of work will be 5 days over 7, with shifts worked across the hotel and house operation. House shifts are typically daytime (approximately 7.00am – 3.30pm). Hotel shifts will vary and may include breakfast, lunch, and dinner service.
Due to the location and the requirement to move between Kylesku Hotel and Kylesku House, candidates must hold a clean, valid driving licence. Own transport is desirable but not essential.
The successful candidate will have experience in hospitality or customer-facing roles and enjoy working in a hands-on, guest-focused environment. Key skills and attributes include:
- Previous experience in hospitality, housekeeping, front-of-house, or guest services.
- A warm, friendly, and welcoming manner with guests.
- Strong organisational skills and attention to detail.
- A proactive, hands-on approach to daily tasks.
- Flexibility to work a varied shift pattern across breakfast, lunch, and dinner.
- Ability to work well as part of a small team and support colleagues across the wider operation.
- A positive attitude and genuine enthusiasm for delivering great Highland hospitality.
- Clean, valid driving licence (essential).
The Package includes an hourly rate of £***** plus service charge and tips, varied role across Kylesku House and Kylesku Hotel, discounts for family and friends, training and development opportunities, access to our Starfish Rewards discount platform, and the chance to live and work in one of the most beautiful and remote parts of the Scottish Highlands.
About Highland Coast Hotels: We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity – that’s what we look for. We encourage curiosity, energy, passion, and fun, creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland hospitality.
Hospitality Host employer: Kylesku Hotel
Contact Detail:
Kylesku Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Get to know the place! Before your interview, take a virtual tour of Kylesku House and Hotel. Familiarising yourself with the layout and services will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process. Plus, it’s a great way to make connections!
✨Tip Number 3
Show off your personality! When you get to the interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who fits into their close-knit team, so be yourself and share your passion for hospitality.
✨Tip Number 4
Be flexible and ready to adapt! Since the role involves working across both Kylesku House and Hotel, highlight your ability to handle varied tasks and shift patterns. This shows you’re ready to jump in wherever needed, which is key for this position.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Host. Highlight any relevant experience in customer service or hospitality, and connect it back to what we do at Kylesku House and Hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if needed to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in the stunning Scottish Highlands.
How to prepare for a job interview at Kylesku Hotel
✨Know the Venue
Before your interview, take some time to research Kylesku House and Kylesku Hotel. Familiarise yourself with their services, the unique Highland experience they offer, and the specific role of a Hospitality Host. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or how you handled challenging situations. The interviewers will be looking for your ability to create a warm and welcoming atmosphere, so make sure to emphasise your hands-on approach.
✨Emphasise Flexibility
Since the role requires working varied shifts across both the house and hotel, be ready to discuss your flexibility. Share any previous experiences where you adapted to changing schedules or took on different responsibilities. This will demonstrate your readiness to embrace the dynamic nature of the job.
✨Bring Enthusiasm for the Highlands
Express your passion for the Scottish Highlands and the lifestyle it offers. Whether it's your love for the outdoors or your excitement about meeting interesting guests, let your enthusiasm shine through. This will resonate well with the interviewers, as they value candidates who are genuinely excited about the unique environment they work in.