Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyze market trends and customer feedback to enhance software quality and customer satisfaction.
- Company: Join a global consumer product research center based in Stains, focused on innovation.
- Benefits: Enjoy a hybrid work model, bonus scheme, pension contributions, and 25 days of holiday.
- Why this job: Be part of a dynamic team improving customer experiences while collaborating internationally.
- Qualifications: Fluent in Korean and English with experience in customer experience analysis and data tools.
- Other info: Work closely with teams in Korea and Europe, making a real impact on product quality.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is Global consumer product research centre based in Stains is looking for permanent a (Korean Speaking) Customer Experience Analyst is responsible for analyzing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimize quality improvement activities and testing processes, ultimately enhancing customer satisfaction. We are looking for a fluent Korean and English speaker for this role due to regular liaison with HQ in Korea, Hybrid Policy: 3 days onsite and 2 days working from home weekly Key Responsibilities: 1. Market and Customer Issue Analysis * Analyze market trends, competitor activities, user reviews and feedback. * Identify key issues and potential risks, prioritizing them effectively. 2. Software Verification Strategy Development * Design software verification plans and scenarios based on analyzed market data. * Develop testing strategies to ensure effective quality management. 3. Customer Experience (CX) Improvement * Identify product and service issues from the user perspective. * Propose quality improvement ideas using user experience data. 4. Process and Tool Management * Utilize and optimize use of market analysis tools. * Continuously improve verification processes and standardize quality management practices. 5. Collaboration and Communication * Collaborate with QA and CS teams in Korea and Europe to resolve customer issues quickly. * Report key findings and quality improvement directions to management and stakeholders. Key Requirements: * Proven experience in customer experience analysis and data-driven decision-making. * Strong understanding of software development life cycle (SDLC) * Korean and English speaker (written and spoken). This position requires regular communication with colleagues in South Korea. * Proficiency in data analysis tools (e.g. Sprinklr – Power BI). * Excellent problem-solving skills, logical thinking, and communication abilities. * Experience in customer feedback management systems or VOC (Voice of Customer) analysis. * Hands-on experience with analysis tools and frameworks. Benefifs : Bonus Scheme Pension contribution Holiday – 25 days per annum plus bank holidays Access to staff sales discounts
Korean Speaking) Customer Experience Analyst employer: KYCG Europe Ltd
Contact Detail:
KYCG Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Korean Speaking) Customer Experience Analyst
✨Tip Number 1
Familiarize yourself with the latest market trends and customer feedback tools. Being well-versed in tools like Sprinklr or Power BI will give you an edge, as you'll be able to demonstrate your analytical skills during discussions.
✨Tip Number 2
Brush up on your Korean language skills, especially in a business context. Since you'll be liaising with HQ in Korea, showcasing your fluency in both Korean and English will be crucial in your interactions.
✨Tip Number 3
Prepare to discuss your experience with software verification strategies. Think of specific examples where you've successfully analyzed customer issues and proposed effective solutions, as this will highlight your problem-solving abilities.
✨Tip Number 4
Network with professionals in the customer experience and software development fields. Engaging with others in these areas can provide insights into best practices and may even lead to valuable connections that could help you land the job.
We think you need these skills to ace Korean Speaking) Customer Experience Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Analyst position. Understand the key responsibilities and requirements, especially the importance of fluency in Korean and English.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer experience analysis and data-driven decision-making. Provide specific examples of how you've analyzed market trends or improved customer satisfaction in previous roles.
Showcase Your Skills: Demonstrate your proficiency in data analysis tools like Sprinklr or Power BI. Mention any hands-on experience you have with software verification strategies or customer feedback management systems.
Tailor Your Application: Customize your application materials to reflect the company's focus on quality improvement and collaboration. Use keywords from the job description to align your skills and experiences with what they are looking for.
How to prepare for a job interview at KYCG Europe Ltd
✨Showcase Your Bilingual Skills
Since this role requires fluent Korean and English, be prepared to demonstrate your language proficiency during the interview. Practice common interview questions in both languages to show your comfort level.
✨Highlight Your Analytical Experience
Discuss specific examples from your past work where you analyzed market trends or customer feedback. Use data-driven results to illustrate how your analysis led to improvements in customer experience.
✨Familiarize Yourself with Software Development Life Cycle (SDLC)
Make sure you understand the SDLC and can discuss how it relates to customer experience analysis. Be ready to explain how your insights can contribute to each phase of the cycle.
✨Prepare for Collaboration Scenarios
Since the role involves collaboration with teams in Korea and Europe, think of examples where you've successfully worked with diverse teams. Highlight your communication skills and ability to resolve issues quickly.
