At a Glance
- Tasks: Provide top-notch IT support and manage exciting tech projects.
- Company: Join KX, a leader in data-driven technology solutions.
- Benefits: Enjoy competitive salary, private healthcare, and wellness days.
- Other info: Hybrid work model with great career growth opportunities.
- Why this job: Make a real impact in a dynamic tech environment.
- Qualifications: 4+ years in IT support with strong troubleshooting skills.
The predicted salary is between 45000 - 55000 £ per year.
About KX KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively. KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.
Overview Of The Role KX is hiring a Senior IT Support Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 and 3 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.
Key Responsibilities
- Level 2 & 3 Support and technical guidance within the IT team
- Administration and management of Active Directory, AD Connect, Office365 and Entra ID
- Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint Online and Teams
- Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
- Work as part of the wider technology team to help deliver IT Projects such as environment-wide software deployments, system integrations and introduction of technical innovations
- Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
- Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral.
- Manage software patching and upgrades via MDM
- Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti-Spam & Anti-Phishing policies etc.)
- Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (InTune)
- Administration and management of Printers and cloud printing technologies
Essential Experience
- 4 plus years’ experience supporting Windows 10/11 based systems
- 4 plus years’ experience supporting Microsoft Windows Server
- 4 plus years’ experience supporting Active Directory
- 4 plus years’ experience supporting SharePoint Online
- Proven knowledge of Microsoft 365 tenant
- Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
- Teamwork: experience of working in a team
Skills
- Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive
- Good interpersonal skills
- Strong troubleshooting skills
- Ability to work on own initiative
- Effective communication: Excellent oral, written, and interpersonal communication skills
- Flexible attitude
Preferred Qualifications
- PowerShell scripting experience is a distinct advantage
Location & Workplace Type
Hybrid working model based out of our Belfast office with 2-3 days per week on site.
Why Choose KX
- Data Driven: We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen and learn fast.
- All In: We take ownership, take on challenges and give it our all.
Benefits
- Competitive Salary
- Individually tailored training and skills development
- Private healthcare package and Employee Assistance Programme
- Enhanced maternity and paternity package
- Wellness Days and Volunteer Days
Senior IT Support Engineer in Belfast employer: KX
KX is an exceptional employer that fosters a collaborative and dynamic work culture, particularly for the Treasury & Inter-company Accounts Assistant role. With a hybrid working model based in Newry, Northern Ireland, employees benefit from flexible arrangements while being part of a supportive team that values accuracy and attention to detail. The company prioritises employee growth through continuous learning opportunities and offers a vibrant environment where individuals can thrive in their finance careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, achievements, and any technical improvements you've implemented in past roles. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at KX.
We think you need these skills to ace Senior IT Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Windows systems, Active Directory, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for KX. Don’t forget to mention your teamwork experience and troubleshooting skills!
Show Off Your Technical Skills:In your application, be sure to showcase your technical expertise, especially with Microsoft technologies like Office 365 and SharePoint. We love candidates who can demonstrate their knowledge and experience in these areas!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at KX
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss specific experiences where you've tackled Level 2 and 3 support issues, as well as any technical improvements you've suggested in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your troubleshooting abilities. Think of situations where you identified a problem, escalated it appropriately, and resolved it efficiently. This will demonstrate your initiative and capability to handle complex IT challenges.
✨Communicate Clearly and Effectively
Since this role involves a lot of communication, practice articulating your thoughts clearly. Be prepared to explain technical concepts in simple terms, especially when discussing how you would deliver excellent user experiences or manage internal telecoms and video conferencing systems.
✨Emphasise Teamwork and Flexibility
KX values collaboration, so be ready to share experiences where you've worked effectively within a team. Highlight your flexible attitude and willingness to adapt to changing situations, especially in a hybrid working model.
