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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech projects in a dynamic environment.
- Company: Join KX, a leader in data-driven software solutions for top global companies.
- Benefits: Enjoy hybrid work, tailored training, private healthcare, and wellness days.
- Why this job: Make a real impact in tech while growing your skills in a supportive team.
- Qualifications: 4+ years in IT support with strong troubleshooting and communication skills.
- Other info: Collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
KX software powers the time‑aware data‑driven decisions that enable fast‑moving companies to outpace competitors, realising the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost‑effectively. KX is essential to the operations of the world's top investment banks, aerospace and defence, high‑tech manufacturing, healthcare and life sciences, automotive and fleet telematics organisations.
Overview Of The Role
KX is hiring a Senior IT Support Engineer. The successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 and 3 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.
Key Responsibilities
- Level 2 & 3 Support and technical guidance within the IT team
- Administration and management of Active Directory, AD Connect, Office365 and Entra ID
- Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint Online and Teams
- Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
- Work as part of the wider technology team to help deliver IT Projects such as environment‑wide software deployments, system integrations and introduction of technical innovations
- Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
- Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral
- Manage software patching and upgrades via MDM
- Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti‑Spam & Anti‑Phishing policies etc.)
- Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (Intune)
- Administration and management of Printers and cloud printing technologies
Experience
- 4+ years’ experience supporting Windows 10/11 based systems
- 4+ years’ experience supporting Microsoft Windows Server
- 4+ years’ experience supporting Active Directory
- 4+ years’ experience supporting SharePoint Online
- Proven knowledge of Microsoft 365 tenant
- Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
- Teamwork: experience of working in a team
Skills
- Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive
- Good interpersonal skills
- Strong troubleshooting skills
- Ability to work on own initiative
- Effective communication: Excellent oral, written, and interpersonal communication skills
Preferred Qualifications
- PowerShell scripting experience is a distinct advantage
Location & Workplace Type
Hybrid working model based out of our Belfast office with 2-3 days per week on site.
Why Choose KX
- Data Driven: We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen and learn fast.
- All In: We take ownership, take on challenges and give it our all.
Individually tailored training and skills development, Private healthcare package and Employee Assistance Programme, Enhanced maternity and paternity package, Wellness Days and Volunteer Days.
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Senior Information Technology Support Engineer in Belfast employer: KX
Contact Detail:
KX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KX on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss our experience with Active Directory, Microsoft 365, and troubleshooting across different OS environments.
✨Tip Number 3
Show off our problem-solving skills during the interview! Be ready to share examples of how we've tackled tricky IT issues in the past. This will highlight our initiative and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the KX team.
We think you need these skills to ace Senior Information Technology Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Windows, Active Directory, and Microsoft 365, as these are key areas for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining KX and how your background aligns with our mission. Be sure to mention your problem-solving skills and any relevant projects you've worked on.
Show Off Your Communication Skills: Since effective communication is crucial in this role, make sure your application reflects your ability to convey technical information clearly. Use straightforward language and avoid jargon where possible to demonstrate your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KX
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've provided Level 2 or 3 support, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've communicated technical issues to non-technical staff. Practice explaining complex concepts in simple terms, as this will demonstrate your ability to deliver excellent user experiences.
✨Be Ready for Troubleshooting Scenarios
Expect to face some troubleshooting questions during the interview. Prepare by thinking through common IT issues you've resolved in the past, especially those related to Microsoft technologies. Walk the interviewer through your thought process and how you arrived at a solution.
✨Demonstrate Your Team Spirit
KX values teamwork, so be prepared to share examples of how you've collaborated with others in previous roles. Highlight any IT projects you've worked on as part of a team and how you contributed to achieving shared goals.
