At a Glance
- Tasks: Be the friendly face of KX Yorkville, guiding clients through their wellness journey.
- Company: Join a leading health and wellness facility with a vibrant community.
- Benefits: Flexible hours, staff discounts, and ongoing training opportunities.
- Other info: Dynamic team culture with potential for leadership roles.
- Why this job: Make a real difference in people's lives while growing your career in wellness.
- Qualifications: Passion for health, customer service skills, and some admin experience required.
The predicted salary is between 25000 - 30000 £ per year.
As a Client Experience & Care Associate, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.
Key Responsibilities
- Confidently call and follow up with new leads, booking them for Initial Consultations.
- Support retention by ensuring clients are booked in advance and conducting outreach to lost leads and inactive clients.
- Lead the client experience of Hyperbaric Oxygen Therapy (full training provided – no prior experience required).
- Assist with administrative duties across the health facility department, including scheduling, bookings, invoicing, and reporting.
- Engage with our community by assisting with social media posting and client communication.
- Facilitate sales of retail products with product knowledge and confidence.
- Ensure a clean, well-organized, and welcoming health facility.
- Foster strong relationships with members, always maintaining professionalism and warmth.
- Act as a brand ambassador by promoting the values, culture, and high standards of KX.
Requirements
- A genuine passion for health, exercise, and wellness, with a desire to help others improve their lives.
- General understanding of health, exercise, and lifestyle habits.
- 1+ years of administrative experience, ideally in health/wellness, hospitality, or premium service industries.
- 1+ years of sales or retail experience, with a proven ability to engage clients and drive results.
- Proficient with Google Suite (Gmail, Docs, Sheets, Drive).
- Previous experience with MindBody booking software is a strong asset.
- Exceptional communication skills – both written and verbal.
- Strong organizational abilities, attention to detail, and ability to multitask in a dynamic environment.
- Positive, proactive attitude with strong customer service instincts.
Perks and Benefits
- Flexible, part‑time position with opportunity for growth and expanded hours.
- Access to state‑of‑the‑art health and performance facilities.
- Staff discounts on KX programs, therapies, and retail products.
- Ongoing professional development and training (including HBOT certification).
- Supportive, collaborative, and high‑performance team culture.
- Potential for career growth into leadership roles.
- Performance‑based pay incentives.
Client Care & Experience in London employer: KX Yorkville
KX Yorkville is an exceptional employer that prioritises the well-being and professional growth of its team members. With a supportive and collaborative culture, employees enjoy flexible working hours, access to state-of-the-art health facilities, and opportunities for ongoing training and development, including HBOT certification. The company fosters a positive environment where staff can thrive, making it an ideal place for those passionate about health and wellness to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care & Experience in London
✨Tip Number 1
Get to know the company inside out! Research KX Yorkville, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being warm and professional is key. Try role-playing with a friend or family member to nail down your pitch and responses.
✨Tip Number 3
Don’t just wait for the interview—reach out! Follow up on your application through our website or social media. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 4
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to juggle responsibilities in a dynamic environment like KX.
We think you need these skills to ace Client Care & Experience in London
Some tips for your application 🫡
Show Your Passion:Let your love for health, exercise, and wellness shine through in your application. We want to see how your genuine interest can help us create a positive client experience at KX Yorkville.
Tailor Your CV:Make sure your CV highlights relevant experience in administrative roles or customer service. We’re looking for those who can engage clients and drive results, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Client Care & Experience role. Share specific examples of how you've created uplifting environments or fostered strong relationships with clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at KX Yorkville!
How to prepare for a job interview at KX Yorkville
✨Know Your Stuff
Familiarise yourself with KX Yorkville's services, especially Hyperbaric Oxygen Therapy. Understanding the basics will help you answer questions confidently and show your genuine interest in health and wellness.
✨Showcase Your People Skills
As a Client Care & Experience Associate, you'll be interacting with clients regularly. Prepare examples of how you've successfully engaged with clients in previous roles, highlighting your communication skills and ability to foster relationships.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Share specific strategies you use to stay on top of bookings and client follow-ups, which are crucial for this role.
✨Embrace the Brand
Research KX's values and culture, and think about how you can embody them. During the interview, express your enthusiasm for being a brand ambassador and how you can contribute to creating a positive environment for clients.
