At a Glance
- Tasks: Be the friendly face of KX Yorkville, guiding clients through their wellness journey.
- Company: Join a leading health and wellness facility with a vibrant community.
- Benefits: Flexible hours, staff discounts, and ongoing training opportunities.
- Other info: Dynamic team culture with potential for leadership roles and performance incentives.
- Why this job: Make a real difference in people's lives while growing your career in wellness.
- Qualifications: Passion for health, 1+ years in admin or sales, and great communication skills.
The predicted salary is between 30000 - 40000 € per year.
As a Client Experience & Care Associate, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.
Key Responsibilities
- Confidently call and follow up with new leads, booking them for Initial Consultations.
- Support retention by ensuring clients are booked in advance and conducting outreach to lost leads and inactive clients.
- Lead the client experience of Hyperbaric Oxygen Therapy (full training provided – no prior experience required).
- Assist with administrative duties across the health facility department, including scheduling, bookings, invoicing, and reporting.
- Engage with our community by assisting with social media posting and client communication.
- Facilitate sales of retail products with product knowledge and confidence.
- Ensure a clean, well-organized, and welcoming health facility.
- Foster strong relationships with members, always maintaining professionalism and warmth.
- Act as a brand ambassador by promoting the values, culture, and high standards of KX.
Requirements
- A genuine passion for health, exercise, and wellness, with a desire to help others improve their lives.
- General understanding of health, exercise, and lifestyle habits.
- 1+ years of administrative experience, ideally in health/wellness, hospitality, or premium service industries.
- 1+ years of sales or retail experience, with a proven ability to engage clients and drive results.
- Proficient with Google Suite (Gmail, Docs, Sheets, Drive).
- Previous experience with MindBody booking software is a strong asset.
- Exceptional communication skills – both written and verbal.
- Strong organizational abilities, attention to detail, and ability to multitask in a dynamic environment.
- Positive, proactive attitude with strong customer service instincts.
Perks and Benefits
- Flexible, part‑time position with opportunity for growth and expanded hours.
- Access to state‑of‑the‑art health and performance facilities.
- Staff discounts on KX programs, therapies, and retail products.
- Ongoing professional development and training (including HBOT certification).
- Supportive, collaborative, and high‑performance team culture.
- Potential for career growth into leadership roles.
- Performance‑based pay incentives.
Client Care & Experience employer: KX Yorkville
KX Yorkville is an exceptional employer that prioritises the well-being and professional growth of its team members. With a flexible part-time position, access to state-of-the-art health facilities, and a supportive culture, employees are empowered to thrive in their roles while contributing to a positive client experience. The opportunity for ongoing training and career advancement, coupled with performance-based incentives, makes KX an attractive place for those passionate about health and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care & Experience
✨Tip Number 1
Get to know the company inside out! Research KX Yorkville, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for health and wellness.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being warm and professional is key. Try role-playing with a friend or family member to nail down your pitch and responses.
✨Tip Number 3
Don’t just wait for the job to come to you—be proactive! Reach out to potential employers through our website, follow up on applications, and connect with them on social media. Show them you're eager to join their team!
✨Tip Number 4
Showcase your organisational skills! Prepare a list of questions about the role and how you can contribute to the client experience. This will demonstrate your attention to detail and genuine interest in making a difference.
We think you need these skills to ace Client Care & Experience
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for health, exercise, and wellness in your application. Share personal experiences or stories that highlight why you want to help others improve their lives.
Tailor Your Application:Make sure to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills and experiences align with what we're looking for!
Highlight Communication Skills:Since exceptional communication is key for this role, showcase your written and verbal skills. Use clear, concise language and make sure your application is free from typos or errors—first impressions matter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at KX Yorkville
✨Know the Company Inside Out
Before your interview, take some time to research KX Yorkville. Understand their values, services, and the unique client experience they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Client Care & Experience Associate, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully engaged with clients in the past, as this will demonstrate your ability to foster strong relationships.
✨Demonstrate Your Passion for Wellness
Since the role revolves around health and wellness, be ready to share your personal passion for these areas. Whether it's through your own fitness journey or experiences helping others, showing that you genuinely care about improving lives will resonate well with the interviewers.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling a difficult client or coordinating multiple bookings. Prepare your responses to these situations, highlighting your problem-solving skills and ability to multitask, which are crucial for this position.
