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For Companies At a Glance
- Tasks: Be the first point of contact for customer queries and bookings.
- Company: Join Kwik Fit, a trusted name in tyres and vehicle services.
- Benefits: Enjoy flexible hours, exclusive discounts, and generous leave.
- Why this job: Experience diverse challenges while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Hybrid working available after training; award-winning training provided.
About us
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected! That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities. And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there. Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.
The role
Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same. You will experience new things – not to mention the weird and wonderful problems you’ll encounter – there’s no shortage of variety and plenty of opportunity to use your finely tuned people skills. By joining our team, you’ll be sharing your skills with the best in the business at a company where career development and training are a priority. If you’re already on your way to being a great advisor, Kwik Fit will get you there faster.
The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings. As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers’ needs and expectations all whilst delivering the very best customer service.
The following part time shift pattern is available:
- Shift 1 – Monday to Wednesday 2pm until 7pm and Friday 1pm until 7pm, 21 hours over 4 days
- Training will be completed onsite, side by side
- Hybrid working once training has been successfully completed
Key accountabilities
No two days are the same at Kwik Fit –
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.
Skills & experience
Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Customer Contact Agent requires a special skill set including:
- Excellent keyboard skills.
- Excellent telephone manner.
- Sound commercial knowledge.
- Problem-solving and analysis.
- Excellent written and verbal communication.
- Excellent Customer Service skills.
- Ability to handle complex queries and challenging customer scenarios.
- An ability to learn new systems and processes.
- Excellent communication and relationship skills.
- Ability to work under pressure to meet business KPI’s and targets.
Other
- 34 days pro rata annual leave including bank holidays
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family
Job Reference: KF20884
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Part Time Customer Service Advisor employer: KwikFit
Contact Detail:
KwikFit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Kwik Fit's services beyond tyres. Understanding their full range of offerings, like servicing and fleet services, will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone manner and problem-solving skills. Since you'll be handling a variety of customer queries, being able to communicate clearly and resolve issues efficiently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure. Prepare examples from past experiences where you've successfully managed challenging situations or met tight deadlines, as this is crucial for achieving performance targets in the role.
✨Tip Number 4
Highlight your teamwork skills. Kwik Fit values collaboration, so be ready to discuss how you've worked effectively within a team in previous roles, and how you can contribute to maintaining a positive team environment.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part Time Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or challenges in the past, showcasing your ability to deliver excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at KwikFit
✨Showcase Your Customer Service Skills
Since the role is all about delivering top-notch customer service, be prepared to share specific examples of how you've handled challenging customer interactions in the past. Highlight your problem-solving abilities and how you maintained a positive attitude.
✨Familiarise Yourself with Kwik Fit
Do some research on Kwik Fit's services beyond tyres. Understanding their offerings, such as fleet services and fast-fit solutions, will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Flexibility and Adaptability
The job involves dealing with a variety of calls and unexpected situations. Be ready to discuss how you've adapted to changing circumstances in previous roles and how you can remain calm under pressure.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the training process, opportunities for career development, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.