Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service. The Customer Contact Agent role is a crucial company ambassador as the voice of Kwik Fit striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail. The following part time shift patterns are available: Monday to Thursday 1.45pm until 6pm and Sunday 8.30am until 3pm, 22 hours over 5 days Wednesday to Saturday 8.30am until 3pm, 24 hours over 4 days Monday to Friday 8am until 1.15pm, 25 hours over 5 days The Day to Day Handle high volume incoming calls from new and existing customers Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes. Provide specific product knowledge/technical advice as required ensuring that the customers needs are fully met with confidence. Source correct product items required using business systems and processes in line with Customer require...
Customer Contact Agent in Warrington employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
