We're looking for a mechanic who enjoys helping customers and loves fixing bikes even more. As a Fettler, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions. The role is for those who have enough confidence in their ability to repair a wide variety of bikes and their customer service that they are able to support both the Mechanics and the Workshop managers with their key responsibilities. The Day to Day Accurately diagnose problems and recommend appropriate repairs and parts. Perform high-quality repairs and maintenance services for bicycles of all types. Provide exceptional customer service and build strong relationships with customers. Keep accurate records of all repairs and transactions. Ensure that the workshop is clean, well-organized, and well-maintained. Continuously improve your skills and knowledge through ongoing training and development. Collaborate with other team members to deliver outstanding service and achieve business goals. Who we're looking for At least 1-2 years experience working as a Mechanic. A passion for cycling. Comfortable with customer interaction in person, over the phone and via email. Comfortable using technology in the workshop daily. A problem-solving mindset with a resilient
Senior Bike Repair Specialist employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
