Please make sure you read the following details carefully before making any applications.
Work with us
Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
The Customer Contact Agent role is a crucial company ambassador as 'the voice of Kwik Fit' striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.
The following part time shift patterns are available:
- Monday 1pm until 6pm, Tuesday 2pm until 6pm, Wednesday 3.30pm until 8.30pm, Friday 9am until 6pm and Saturday 8.30am until 5.30pm, 29.25 hours over 4 days
- Monday to Wednesday 8am until 4pm, 21 hours over 3 days
The Day to Day
- Handle high volume incoming calls from new and existing customers
- Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
- Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence.
- Source correct product items required using business systems and processes in line with Customer requirements
- Recording where Customer demand has not been met
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit at all times.
- Undertake and maintain training as required.
- Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required. xgikmsk
Who we're looking for
- Proven track record of good customer relations,
- Call centre experience and or Fast Fit industry/fleet experience is ideal
- Capacity to effectively deal with high volume customer queries
- Exceptional communication with problem-solving skills
- Good keyboard skills.
- Flexible approach to work, demonstrating a 'can do attitude'
- Ability to build trust and resilience to achieve goals
Please click on the apply button to read the full job description
Part Time Customer Contact Agent - Warrington employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
