Work with us
The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.
Additional Information
Full time contract available - 40 hours over 5 days Monday to Friday between 8.30am and 6pm. Saturdays 1 in 4 - day off mid week Training will be completed onsite, side by side Hybrid working once training has been successfully completed
The Day to Day
No two days are the same at Kwik Fit -
Achieving key maximum performance results measured on telephone statistics, speed and accuracy. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times Adhere to brand and part fitment within defined parameters.
Who we're looking for
Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including:
Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage. Computer literate. Basic keyboard skills. Good telephone manner. Commercial acumen. Problem-solving and analysis. Written and verbal communication. Excellent Customer Service skills. Ability to handle complex queries and challenging customer scenarios. An ability to learn new systems and processes. Excellent communication and relationship skills.
TPBN1_UKTJ
Customer Support Advisor - ML4 3PR in London employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
