At a Glance
- Tasks: Be the voice of Kwik Fit, delivering top-notch customer service and solving queries.
- Company: Join a leading automotive service provider with a strong focus on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service or call centres is a plus; strong communication skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Please make sure you read the following details carefully before making any applications.
Work with us
Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
The Customer Contact Agent role is a crucial company ambassador as 'the voice of Kwik Fit' striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.
The following part time shift patterns are available
- Monday 1pm until 6pm, Tuesday 2pm until 6pm, Wednesday 3.30pm until 8.30pm, Friday 9am until 6pm and Saturday 8.30am until 5.30pm, 29.25 hours over 4 days
- Monday to Wednesday 8am until 4pm, 21 hours over 3 days
- The Day to Day
- Handle high volume incoming calls from new and existing customers
- Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
- Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence.
- Source correct product items required using business systems and processes in line with Customer requirements
- Recording where Customer demand has not been met
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit at all times.
- Undertake and maintain training as required.
- Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required. xsabvtc
- Who we're looking for
- Proven track record of good customer relations,
- Call centre experience and or Fast Fit industry/fleet experience is ideal
- Capacity to effectively deal with high volume customer queries
- Exceptional communication with problem-solving skills
- Good keyboard skills.
- Flexible approach to work, demonstrating a 'can do attitude'
- Ability to build trust and resilience to achieve goals
- Please click on the apply button to read the full job description
Part Time Customer Contact Agent - Warrington in Grange employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Contact Agent - Warrington in Grange
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kwik-Fit and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kwik-Fit and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Contact Agent - Warrington in Grange
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kwik-Fit.
Get Familiar with Our Brand:Before applying, take some time to learn about Kwik-Fit and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kwik-Fit
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kwik-Fit.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kwik-Fit will surely appreciate.
