Work with us Reporting to the Bike Repair Operations Support Manager the Bike Repair Collections & Logistics Lead is responsible for planning and coordinating our collection and delivery network across London, managing a small team of drivers, and acting as an escalation point for operational issues.
At the same time, you will regularly undertake collections and deliveries yourself, helping maintain operational resilience through a hands-on approach within the organisation.
This is a hybrid operational and team lead position that combines route planning, logistics management and hands-on driving responsibilities.
This role is ideal for someone who enjoys both strategic problem-solving and being actively involved in the operation, someone who thrives working independently whilst also enjoys customers interaction and understands the value and importance of customer's bikes.
The Day to Day: Logistics Planning & Operations Plan and optimise daily collection and delivery routes across London, managing vehicle capacity, delivery zones and customer booking availability.
Monitor operational performance and identify opportunities to improve efficiency, utilisation, service levels and costs.
Take ownership of route changes, delays and operational exceptions throughout the day, working closely with Customer Operations teams to resolve issues.
Analyse logistics performance data and support the implementation of new tools, systems and processes to improve operational efficiency. Driver Leadership & Team Management.
Manage and support a team of drivers, fostering a positive, accountable and customer-focused culture.
Create and manage driver rotas and holiday schedules, ensuring appropriate operational cover.
Lead onboarding and training for new drivers, while monitoring performance and identifying coaching and development opportunities.
Ensure drivers consistently follow company processes, safety requirements and customer service standards. Customer Service & Communication.
Act as a key point of contact for operational issues affecting collections and deliveries.
Communicate proactively with customers when delays or rescheduling...
Logistics Lead in East Kilbride employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
