At a Glance
- Tasks: Provide outstanding customer service, handle bookings, and resolve complaints professionally.
- Company: Join a dynamic team at Kwik Fit, focused on customer satisfaction.
- Benefits: Hybrid working, competitive salary, and comprehensive training provided.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong customer service skills and a positive attitude required.
The predicted salary is between 34165 - 41757 £ per year.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Work with us
Our Motability Advisor is a multi-skilled roll, providing outstanding service to our customers.
You will be required to make bookings, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal candidate will be customer focused, detail oriented and innovative. You should be polite, accurate, knowledgeable and able to work well within a team.
Able to adapt your skills and knowledge to create a one stop shop for our Motability Customers, whilst delivering a world class customer experience.
The following full time shift pattern is available
- Wednesday to Friday 9am until 6pm, Saturday 8.30am until 5.30pm and Sunday 10am until 4pm, 40 hours over 5 days
- Training will be completed onsite, side by side
- Hybrid working one day per week once training has been successfully completed
- The Day to Day
- Achieving personal and team targets.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to Coach/Manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit and Motability.
- Who we're looking for
- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs of the customer before offering the best possible solution.
- Responding efficiently to customer and creating a positive experience.
- Remaining calm and professional while dealing with our customers and providing them with best solutions to resolve their issues.
- Joining a team of Call Centre Customer Service representatives and building a positive relationship of teamwork, trust and excellence. xgikmsk
- Participating in training and motivated to increase and improve existing skills
- An ability to adapt to various functions within the team, whilst reaming customer focused.
- Background and Knowledge
- Exceptional telephone manner, customer service skills, active listening skills, Please click on the apply button to read the full job description
Full Time Customer Contact Advisor in Bellshill employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Contact Advisor in Bellshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kwik-Fit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kwik-Fit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Full Time Customer Contact Advisor in Bellshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kwik-Fit:Your cover letter is your chance to shine! Tell us why you want to work at Kwik-Fit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kwik-Fit!
How to prepare for a job interview at Kwik-Fit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
