At a Glance
- Tasks: Be the first point of contact, solving customer queries and providing top-notch service.
- Company: Join Kwik Fit, a leader in customer service and mechanical expertise.
- Benefits: Part-time hours, hybrid working, and career development opportunities.
- Other info: Dynamic team environment with training to boost your career.
- Why this job: Experience diverse challenges daily while honing your people skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 11.7 - 14.3 £ per hour.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Work with us
Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same.
You will experience new things not to mention the weird and wonderful problems youll encounter theres no shortage of variety and plenty of opportunity to use your finely tuned people skills.
By joining our team, youll be sharing your skills with the best in the business at a company where career development and training are a priority.
If youre already on your way to being a great advisor, Kwik Fit will get you there faster.
The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings.
As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers needs and expectations all whilst delivering the very best customer service.
The following part time shift pattern is available
- Monday to Friday 1pm until 6pm, 25 hours over 5 days
- Training will be completed onsite, side by side
- Hybrid working one day per week once training has been successfully completed
- The Day to Day
- No two days are the same at Kwik Fit -
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.
- Who we're looking for
Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community.
- Striking that balance as a Customer Contact Agent requires a special skill set including:
- Excellent keyboard skills.
- Excellent telephone manner.
- Sound commercial knowledge.
- Problem-solving and analysis.
- Excellent written and verbal communication. xgikmsk
- Excellent Customer Service skills.
- Ability Please click on the apply button to read the full job description
Customer Support Advisors - Duart House in Bellshill employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisors - Duart House in Bellshill
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kwik-Fit and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kwik-Fit and let us see your personality shine through!
We think you need these skills to ace Customer Support Advisors - Duart House in Bellshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kwik-Fit.
Get Familiar with Our Brand:Before applying, take some time to learn about Kwik-Fit and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kwik-Fit
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kwik-Fit.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kwik-Fit will surely appreciate.
