At a Glance
- Tasks: Provide outstanding customer service, handle bookings, and resolve issues efficiently.
- Company: Join a dynamic team at Kwik Fit, known for its commitment to customer satisfaction.
- Benefits: Flexible part-time hours, hybrid working options, and comprehensive training provided.
- Other info: Great opportunity for personal growth and teamwork in a vibrant call centre setting.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer-focused attitude, strong communication skills, and ability to work well in a team.
The predicted salary is between 9.9 - 12.1 £ per hour.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Part Time Customer Contact Advisor Work with us
Our Motability Advisor is a multi-skilled roll, providing outstanding service to our customers.
You will be required to make bookings, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal candidate will be customer focused, detail oriented and innovative. You should be polite, accurate, knowledgeable and able to work well within a team.
Able to adapt your skills and knowledge to create a one stop shop for our Motability Customers, whilst delivering a world class customer experience.
The following part time shift patterns are available
- Monday, Tuesday 1pm until 6pm, Saturday 8.30am until 5pm and Sunday 10am until 4pm, 24 hours over 4 days
- Saturday 8.30am until 5pm, Sunday 10am until 4pm and Monday 8am until 4.30pm, 22 hours over 3 days
- Wednesday to Friday 9.30am until 6pm and Saturday 8.30am until 5pm, 32 hours over 4 days
- Training will be completed onsite, side by side
- Hybrid working one day per week once training has been successfully completed
- The Day to Day
- Achieving personal and team targets.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to Coach/Manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit and Motability.
- Who we're looking for
- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs of the customer before offering the best possible solution.
- Responding efficiently to customer and creating a positive experience.
- Remaining calm and professional while dealing with our customers and providing them with best solutions to resolve their issues. xgikmsk
- Joining a team of Call Centre Customer Service representatives and building a positive relationship of teamwork, trust and excellence.
- Participating in training and motiv Please click on the apply button to read the full job description
Customer Contact Advisor in Bellshill employer: Kwik-Fit
Kwik Fit is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible part-time role as an MOT Tester in Caversham. With a comprehensive benefits package including discounts, access to wages before payday, and opportunities for career progression, Kwik Fit fosters a supportive work culture where building lasting customer relationships is valued. Join a company that has invested significantly in creating a rewarding career path for its staff while ensuring the safety of customers on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Bellshill
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kwik-Fit and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kwik-Fit and let us see your personality shine through!
We think you need these skills to ace Customer Contact Advisor in Bellshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kwik-Fit.
Get Familiar with Our Brand:Before applying, take some time to learn about Kwik-Fit and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kwik-Fit
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kwik-Fit.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kwik-Fit will surely appreciate.
