National Accounts Manager in Letchworth

The overall purpose of the role is to support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring. Reporting to the Head of National Accounts, the National Accounts Manager will develop, manage, and grow an existing portfolio of Fleet accounts while proactively targeting and securing new business opportunities. The role will build strong relationships with both current and prospective customers to promote our services within the industry, expand our presence, and drive increased market share. This is a field-based role to include frequent weekly regional and national travel, including overnight stays as required by the business.

The Day to Day:

• Win, onboard and grow new business, while developing existing accounts.
• Manage and grow the sales pipeline, recording activity and reporting on performance, trends and opportunities via CRM.
• Design and deliver bespoke campaigns and solutions to increase revenue and market share.
• Build strong, long‑term customer relationships to strengthen confidence in the Kwik‑Fit Fleet proposition.
• Present and deliver commercial and operational proposals to prospective and existing customers.
• Promote Kwik Fit and its products and services across the industry.
• Collaborate with the Fleet team, Head of Fleet Sales, suppliers and wider ETEL Group to drive sales and profit growth.
• Develop and maintain strong internal and external stakeholder relationships.
• Attend and contribute to customer and internal meetings, both in person and virtually.
• Maintain strong product knowledge and commit to continuous personal development through training.

Who we're looking for:

• Takes full accountability for performance, demonstrating a consistently proactive and professional approach.
• Strong aftersales automotive industry knowledge, with a clear understanding of the end‑to‑end customer journey.
• Commercially astute, with a sharp focus on cost control, profitability and complex pricing structures.
• End‑to‑end account management experience, from acquisition through contract, delivery and payment.
• Proven ability in tender management, contract negotiation and maintaining commercial agreements.
• Able to develop and execute strategies aligned to organisational and departmental objectives.
• Consultative sales approach, designing tailored solutions in competitive environments.
• Excellent communicator and presenter, confident engaging stakeholders of varying levels and ability.
• Highly organised and resilient, able to manage multiple priorities under pressure while maintaining quality and accuracy.
• Adaptable and solutions‑focused, responding effectively to changing demands and challenges.
• Strong negotiation skills, with the ability to influence, persuade and build consensus.
• Professional, diplomatic and collaborative, building effective relationships internally and externally.
• Analytical thinker, able to identify issues and implement rational, compliant solutions.
• Demonstrates high standards of integrity, conduct, confidentiality and regulatory compliance.
• Proficient in Salesforce (or similar CRM systems) and Microsoft Office.
• Full UK Category B driving licence (essential).

The Perks:

• Performance related bonus and company car, plus private healthcare.
• 33 days annual leave including bank holidays, increasing with service.
• Exclusive discounts at major retailers, restaurants, holidays and much more.
• Generous staff discounts for you and your family.
• Award-winning training and development, with fantastic career prospects.
• Wide range of wellbeing support for you and your family.