At a Glance
- Tasks: Be the first point of contact for customers, providing top-notch service and problem-solving.
- Company: Join Kwik-Fit, a leader in automotive services dedicated to keeping drivers happy and safe.
- Benefits: Enjoy 34 days annual leave, exclusive discounts, generous staff perks, and award-winning training.
- Other info: Full-time position with fixed shifts from Tuesday to Saturday, 9am to 6pm.
- Why this job: This role offers a fast-paced environment where your skills make a real impact on customer satisfaction.
- Qualifications: Ideal candidates have call centre experience, strong communication skills, and a flexible, can-do attitude.
The predicted salary is between 24000 - 36000 £ per year.
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Work with us
Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
Work with us
Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
The Customer Contact Agent role is a crucial company ambassador as the voice of Kwik Fit striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.
The full time position is based upon the following fixed shift pattern of :
- Shift 1 - Tuesday to Saturday, 9am until 6pm, 40 hours over 5 days
- Handle high volume incoming calls from new and existing customers
- Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
- Provide specific product knowledge/technical advice as required ensuring that the customers needs are fully met with confidence.
- Source correct product items required using business systems and processes in line with Customer requirements
- Recording where Customer demand has not been met
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit at all times.
- Undertake and maintain training as required.
- Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required.
- Proven track record of good customer relations,
- Call centre experience and or Fast Fit industry/fleet experience is ideal
- Capacity to effectively deal with high volume customer queries
- Exceptional communication with problem-solving skills
- Good keyboard skills.
- Flexible approach to work, demonstrating a can do attitude
- Ability to build trust and resilience to achieve goals
- 34 days pro rata annual leave including bank holidays, increasing with service
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family
At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and efficiently, helping us to achieve our overall business goals and objectives.
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Telephone Call Centers
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#J-18808-LjbffrCustomer Contact Agent in West Kilbride employer: Kwik-Fit (GB) Ltd
Kwik-Fit (GB) Ltd is an exceptional employer that prioritises employee wellbeing and development, offering 34 days of annual leave, exclusive discounts, and generous staff perks. With a strong focus on training and career progression, employees thrive in a supportive and dynamic work environment in West Kilbride, where they can make a meaningful impact as the first point of contact for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Agent in West Kilbride
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kwik-Fit (GB) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kwik-Fit (GB) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Agent in West Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kwik-Fit (GB) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kwik-Fit (GB) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kwik-Fit (GB) Ltd!
How to prepare for a job interview at Kwik-Fit (GB) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
