Performance Manager in Exeter

We’re looking for an experienced Performance Manager to lead, coach and inspire a high-performing team of Personal Development Managers (PDMs) delivering Health and Social Care Apprenticeships. This key leadership role owns performance, quality, learner progress and team development ensuring exceptional outcomes for learners, employers and the business.

Responsibilities

• Lead, coach and develop a team of Personal Development Managers to deliver outstanding teaching and learner progress across Level 2–5 Health and Social Care Apprenticeships.
• Take ownership of KPIs, success rates and performance targets, working closely with the Operations Manager to meet business objectives.
• Hold full responsibility for team performance, including P&L oversight.
• Carry out monthly 1:1s, setting SMART targets that stretch and support performance.
• Proactively manage underperformance using structured performance improvement processes.
• Ensure timely learner progression through effective caseload reviews and intervention where progress slows.
• Oversee learner visits and planning to ensure monthly contact and KPI compliance.
• Maintain a high-quality learner journey in line with internal standards, ESFA funding rules and Ofsted requirements.
• Work collaboratively with Quality, Compliance and Support teams to ensure learner portfolios meet required standards.
• Support recruitment, interviewing and onboarding of new team members.
• Lead team meetings, share best practice and contribute to continuous improvement across Operations.
• Act on safeguarding concerns in line with company policy and procedures.

Essential Experience

• Minimum 2 years management experience.
• Proven experience leading and performance-managing teams, ideally within Health and Social Care Apprenticeship provision.
• Strong track record of achieving KPIs and working to budget forecasts.
• Confidence using data to drive decisions and improvement.

Skills and Attributes

• Excellent coaching and people-development skills.
• Strong communication and stakeholder-management ability.
• Analytical mindset with great attention to detail.
• Resilient, tenacious and solutions-focused.
• Comfortable holding others to account while supporting their growth.

Our Values

We’re proud of a culture that puts learners and employers first. We look for candidates who demonstrate:

• Ownership and accountability for results and outcomes.
• Passion and tenacity, bringing energy, urgency and a can-do approach.
• Collaboration, working positively across teams to solve problems.
• Commitment to delivering on promises and maintaining high standards.
• Developing others, growing people with the business and celebrating success.

Why Join Us?

• A key role with real influence and autonomy.
• The opportunity to shape performance and quality across learner journeys.
• A values-led organisation committed to developing its people.
• A supportive senior team and strong cross-department collaboration.

Benefits

• Home-based role with travel (mileage paid).
• Laptop and mobile phone provided.
• 25 days annual leave + bank holidays (increasing with length of service).
• Christmas & New Year shutdown period.
• Pension scheme.
• Specsavers scheme.
• Access to 1,000s of student discounts including Unidays, Student Beans and TOTUM.
• £500 employee referral bonus scheme.
• Enhanced sick pay & maternity reward vouchers.
• Employee well-being and assistance programme.
• Access to EV company car scheme.
• Life assurance cover.

Additional Requirements

• Must have own transport, broadband connection and business-use car insurance (all business mileage and expenses are covered by the company).
• Employment is subject to a satisfactory enhanced DBS check & references.

t2 group is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding, please visit the t2 website.

We love to hear from you! Apply today and take the next step in your career with t2 group.