At a Glance
- Tasks: Support Sales Representatives and provide top-notch customer service to clients.
- Company: Join Kvadrat, a global leader in design innovation and textiles.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Embrace diversity and inclusion in a vibrant workplace.
- Why this job: Be part of a creative team and make a real impact in the design world.
- Qualifications: Customer service experience and strong problem-solving skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to join a global design company that is growing rapidly, and furthering your career in an international environment? We are looking for a Specialist in Customer Services in London.
As a Specialist in customer service your main focus will be to support our Sales Representatives as their office-based back up and provide excellent customer service as first point of contact to our clients.
Your key responsibilities will include:
- Responding to client queries via phone and email
- Processing, tracking and shipping textile orders using our CRM system
- Placing and responding to sample requests
- Issuing quotations and standard pricing agreements in cooperation with the Sales Representative
- Basic project and pipeline management within the system in collaboration with Key Account Managers and Sales Representatives
- Problem-solving and collaboration with the team to resolve issues and improve processes
- General administrative and clerical support
Your profile:
- You are an enthusiastic team player with good interpersonal skills
- You have the ability to multi-task and manage a wide variety of daily tasks
- You want to work in a company with high demands for quality and growth
- You have talent for problem solving and creating ideas for improvements
Qualifications and competencies:
- You may have experience from a call centre or customer service background handling enquiries, quotations etc. or have worked in a similar sales support role.
- You have a good knowledge of Microsoft Office Suite and PC proficiency (excellent keyboarding skills/data entry skills).
- Professional proficiency in spoken and written English, additional languages seen as a positive.
Please apply through the form below. We will invite for interviews on an ongoing basis and close the job post when we have found the right candidate.
If you have any questions regarding this position, you are welcome to contact Michelle Hayes - Support, People - mhay@kvadrat.org
Kvadrat is a company with high ambitions both for our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Specialist, Customer Services, London UK employer: Kvadrat
Kvadrat is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London, where creativity and collaboration thrive. As a Specialist in Customer Services, you will benefit from professional growth opportunities within a global design company renowned for its commitment to quality and innovation. Join us to be part of a team that values your contributions and encourages you to excel in a dynamic environment, all while working with some of the most iconic design projects worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer Services, London UK
✨Tip Number 1
Get to know the company! Before your interview, dive into Kvadrat's design ethos and recent projects. This will not only impress them but also help you tailor your responses to show how you fit into their culture.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves a lot of collaboration and issue resolution, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your communication skills! As a customer service specialist, you'll be the first point of contact for clients. Make sure to demonstrate your ability to communicate clearly and effectively, both in person and over the phone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Kvadrat. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Specialist, Customer Services, London UK
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to support our Sales Representatives with a smile.
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in customer service or sales support before. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without any fluff.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kvadrat
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience. Think about specific examples where you’ve successfully handled client queries or resolved issues, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Company
Do some research on Kvadrat and its products. Understanding their design philosophy and recent projects can help you connect your answers to their values and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice clear and concise communication. Role-play common customer scenarios with a friend to build confidence in your responses.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
