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For Companies At a Glance
- Tasks: Transform customer engagement with innovative solutions and collaborate with a dynamic sales team.
- Company: Join Kustomer, a leading conversational CRM platform backed by top investors.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI-driven customer service innovation and make a real impact.
- Qualifications: Technical skills and sales experience are essential; passion for customer service is a must.
- Other info: Join a passionate team in a collaborative environment with exciting growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and Boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role
Picture yourself at the forefront of transforming how businesses engage with their customers—collaborating with some of the brightest minds who launched not only an MCP server but several AI assistants to change the game in customer service ... All within a driven, collaborative, and rewarding environment.
As a Solutions Consultant (SC) for EMEA, you’ll play a pivotal role in the technical, solution-oriented, and competitive aspects of the Kustomer sales cycle, partnering closely with our EMEA-based sales team. This role requires a unique blend of technical acumen and sales expertise.
Solutions Consultant, EMEA in London employer: Kustomer
Contact Detail:
Kustomer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former Kustomer employees on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by understanding Kustomer's products inside out. Dive into their AI tools and customer service solutions. We want to show that we’re not just interested in the role, but also passionate about what Kustomer does!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms. This will help us articulate our thoughts clearly and confidently when discussing our technical skills and sales experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. Let’s remind them why we’re the perfect fit for the Solutions Consultant role at Kustomer.
We think you need these skills to ace Solutions Consultant, EMEA in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing customer service shine through. We want to see how much you care about making every interaction meaningful and memorable!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the Solutions Consultant role. We love seeing how your background fits into our mission at Kustomer.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner!
How to prepare for a job interview at Kustomer
✨Know Your Stuff
Make sure you understand Kustomer's platform inside and out. Familiarise yourself with their AI tools, automation features, and how they unify data. This will not only help you answer technical questions but also show your genuine interest in the company.
✨Showcase Your Sales Skills
As a Solutions Consultant, you'll need to blend technical knowledge with sales expertise. Prepare examples from your past experiences where you've successfully sold a solution or improved customer engagement. Be ready to discuss how you can apply these skills at Kustomer.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Kustomer’s future plans, especially regarding their AI-native platform and product innovation. This shows that you're not just interested in the role, but also in the company's vision.
✨Emphasise Collaboration
Kustomer values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you partnered with others to achieve a common goal, highlighting your ability to thrive in a team-oriented environment.
