Solutions Consultant, EMEA

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.

Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

As a Solutions Consultant (SC) for EMEA, you’ll play a pivotal role in the technical, solution-oriented, and competitive aspects of the Kustomer sales cycle, partnering closely with our EMEA-based sales team. This role requires a unique blend of technical acumen and sales expertise. You’ll work alongside Account Executives to articulate the value and technical advantages of the Kustomer platform, engaging C-level and director-level executives with confidence and credibility.

You’ll own the primary technical relationship throughout the sales process, driving customer satisfaction by proactively delivering insightful technical guidance—whether in person or virtually.

We are looking for candidates open to collaborating in-person in our London office at least 1x a week.

You’ll be responsible for:

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Evangelizing Kustomer platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations)
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development

Your qualifications and experience:

• 6+ years of SMB/Mid Market/Enterprise software selling experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• CRM, Contact Center or Customer Service Experience is highly desired
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple responsibilities
• Bachelor's degree or relevant professional experience
• May include traveling for 30 to 50 percent of the time
• Available to collaborate in-person in London, UK 1x a week

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.