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- Tasks: Be the friendly first point of contact for customers, solving problems and providing support.
- Company: Join Kustom Design Printing, a people-focused company recognised for excellence.
- Benefits: Competitive salary, weekly pay, bonuses, and 28 holidays including bank holidays.
- Other info: Opportunities for career progression and a collaborative team culture.
- Why this job: Grow your career in a supportive environment that values your ideas and contributions.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 26000 - 28000 £ per year.
At Kustom Design Printing (KDP) we’re not just about print, we are about people. We believe our success comes from a culture built on innovation, collaboration, and a genuine commitment to helping both our customers and our employees thrive. We are proud to have been recognised as Medium Business of the Year in 2023 by Doncaster Chamber, which is a testament to our growth, passion, and dedication to excellence. We are looking for a customer-focused and technically-minded Support Advisor who is passionate about solving problems, building relationships, and growing their career with a company that values and rewards dedication.
Key Benefits at KDP
- Weekly Pay with a performance-based bonus structure
- Competitive Salary: £26,000 - £28,000 per year. Bonus available.
- Clear Career Progression: Junior → Intermediate → Senior roles with pay increases at each stage
- Work-Life Balance: 9–5 Monday to Friday schedule (no evenings or weekends)
- Free On-Site Parking
- Team Suggestion Competition – share ideas to improve the business, with a weekly winning suggestion. Prizes include money, team bonding activities days/nights, vouchers.
- Supportive Team Environment where colleagues help each other succeed.
- Free refreshments available daily including tea, coffee, biscuits, and fresh fruit.
- Holidays: 28 Holidays including bank holidays. Christmas shutdown period.
- Career Growth: Opportunities for development as the company continues to expand.
What will you do?
- Be the friendly and knowledgeable first point of contact for customers, providing timely support via phone, email, and live-chat.
- Diagnose and troubleshoot technical issues, guiding customers to clear and effective solutions.
- Take ownership of customer queries, ensuring they are resolved efficiently and to the customer's satisfaction.
- Become an expert on our products and services to provide accurate and confident support.
- Share customer feedback and insights with the team to help us continuously improve.
A Typical Day Might Include:
- Helping customers with order queries, artwork questions, or product advice
- Troubleshooting issues and guiding customers through solutions
- Working closely with internal teams such as design and production
- Learning about new products, materials, and services
- Suggesting improvements to processes and systems through team feedback
What we are looking for in our Support Advisor:
- Proven customer service experience, preferably in a technical environment.
- Excellent communication skills, with a talent for explaining technical concepts in a simple way.
- A natural problem-solver with a patient, empathetic, and professional mindset.
- Tech-savvy and comfortable with computer systems and software applications.
- A collaborative team player who is organised and detail-oriented.
Be Part of Our Success!
This is an opportunity to join a company where your ideas are heard, your development is supported, and your contribution is truly valued. Unlike many support roles, this position offers real career progression, weekly recognition for ideas and improvements, and the chance to grow within a business that invests in its people. If you’re ready to take your customer support career to the next level, apply today and become part of our journey.
Customer Service Agent in Doncaster employer: Kustom Design Printing
Contact Detail:
Kustom Design Printing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Doncaster
✨Tip Number 1
Get to know Kustom Design Printing inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you'd handle them. Being able to demonstrate your approach to resolving issues will make you stand out as a candidate who can thrive in a supportive team environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the KDP family right from the start!
We think you need these skills to ace Customer Service Agent in Doncaster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping people and solving their problems.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or technical support. We love seeing how your background aligns with what we do at KDP!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, so we can easily see how you’d fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with KDP.
How to prepare for a job interview at Kustom Design Printing
✨Know the Company Culture
Before your interview, take some time to understand Kustom Design Printing's culture. They value innovation and collaboration, so think about how you can demonstrate these qualities in your answers. Show that you’re not just looking for a job, but a place where you can contribute to a supportive team environment.
✨Showcase Your Problem-Solving Skills
As a Support Advisor, you'll need to be a natural problem-solver. Prepare examples from your past experiences where you've successfully resolved customer issues or technical problems. Be ready to explain your thought process and how you arrived at a solution, as this will highlight your analytical skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you might need to do this during the interview. Use clear language and avoid jargon to show that you can effectively communicate with customers who may not be tech-savvy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and how they support employee development. This shows your genuine interest in the role and helps you assess if KDP is the right fit for you.