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- Tasks: Assist customers via phone, email, and chat while troubleshooting technical issues.
- Company: Join a dynamic team focused on delivering exceptional customer service in a tech-savvy environment.
- Benefits: Enjoy flexible working hours, remote work options, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values customer feedback and continuous improvement.
- Qualifications: 1-3 years in customer support, strong communication skills, and a passion for helping others.
- Other info: Ideal for tech enthusiasts looking to make a real impact in customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
At Kustom Design Printing (KDP) we\’re not just about print, we are about people. We believe our success comes from a culture built on innovation, collaboration, and a genuine commitment to helping both our customers and our employees thrive.
We are proud to have been recognised as Medium Business of the Year in 2023 by Doncaster Chamber, which is a testament to our growth, passion, and dedication to excellence.
We are looking for a customer-focused and technically-minded Support Advisor who is passionate about solving problems, building relationships, and growing their career with a company that values and rewards dedication.
Why work here?
- Competitive Salary: £26,000 – £28,000 per year + performance-based bonus scheme
- Career Growth: Clear progression routes and opportunities for development
- Supportive Culture: Be part of a collaborative, friendly team
- Great Perks: Enjoy perks like discounted or free food
- Work-Life Balance: A consistent Monday to Friday, 8-hour shift schedule
What will you do?
- Be the friendly and knowledgeable first point of contact for customers, providing timely support via phone, email, and live-chat.
- Diagnose and troubleshoot technical issues, guiding customers to clear and effective solutions.
- Take ownership of customer queries, ensuring they are resolved efficiently and to the customer\’s satisfaction.
- Become an expert on our products and services to provide accurate and confident support.
- Share customer feedback and insights with the team to help us continuously improve.
Here\’s what one of our team members had to say:
Since starting at Kustom Design Printing, I\’ve felt both supported and appropriately challenged. I\’ve never felt overwhelmed – and on the rare occasions when things have come close, the team has always stepped in to help. The company genuinely cares about its people, responding quickly with support and reassurance whenever it\’s needed. Being part of a small team means we constantly assist with any questions or challenges that arise. From day one, I\’ve felt welcomed and appreciated – receiving recognition for my achievements and constructive feedback when improvements were needed. What I enjoy most about working here is the continuous drive for improvement. Staff suggestions are encouraged, and management regularly evaluates daily processes to find ways to streamline tasks and make our work more efficient.
What we are looking for in our Support Advisor:
- Proven customer service experience, preferably in a technical environment.
- Excellent communication skills, with a talent for explaining technical concepts in a simple way.
- A natural problem-solver with a patient, empathetic, and professional mindset.
- Tech-savvy and comfortable with computer systems and software applications.
- A collaborative team player who is organised and detail-oriented.
- Driving licence preferred.
Be Part of Our Success
This is an opportunity to join a company where your ideas are heard, your development is supported, and your contribution is truly valued.
If you\’re ready to take your customer support career to the next level, apply today and become part of our journey.
Customer Support Advisor employer: Kustom Design Printing
Contact Detail:
Kustom Design Printing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with our products and services before applying. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts simply. This is crucial for a Customer Support Advisor, as you'll need to assist customers who may not be tech-savvy.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. Be ready to discuss these scenarios during the interview.
✨Tip Number 4
Show your adaptability by being prepared to discuss how you've handled changing priorities or fast-paced environments in previous roles. This will highlight your ability to thrive in our dynamic team.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or service roles. Emphasise any technical skills and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the company's success.
Showcase Communication Skills: In your application, demonstrate your excellent verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated technical concepts to non-technical individuals.
Highlight Adaptability and Teamwork: Mention experiences where you've had to adapt to changing priorities or work collaboratively in a team. This will show that you can thrive in a fast-paced environment and contribute positively to the team culture.
How to prepare for a job interview at Kustom Design Printing
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent communication is key. During the interview, demonstrate your ability to explain technical concepts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Technical Questions
Expect questions that assess your technical aptitude and problem-solving abilities. Brush up on common troubleshooting techniques and be ready to discuss how you've handled technical issues in previous roles. This will show your potential employer that you're capable of diagnosing and resolving customer problems efficiently.
✨Emphasise Customer-Centric Mindset
Highlight your passion for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. This will demonstrate your commitment to maintaining positive customer relationships, which is crucial for this role.
✨Demonstrate Adaptability
The role requires flexibility and the ability to handle multiple tasks in a fast-paced environment. Be prepared to discuss situations where you've successfully adapted to changing priorities or dealt with challenging customers. This will illustrate your capability to thrive under pressure.
