At a Glance
- Tasks: Manage quotes, support sales, and ensure every customer feels valued.
- Company: Join Kustom Clothing and Selekt, leaders in custom apparel with a passion for quality.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Other info: Perfect for those who thrive in a busy, customer-focused role.
- Why this job: Be the heartbeat of our sales operation and make a real difference.
- Qualifications: Organised, detail-oriented, and experienced with CRM systems.
The predicted salary is between 25000 - 30000 £ per year.
We're Kustom Clothing and Selekt, two brands, one team, operating from our production facility in Hitchin, Hertfordshire. For over 15 years we've been supplying custom printed and embroidered clothing to everyone from local schools and sports clubs to national charities and corporate clients. Kustom Clothing is one of the UK's leading suppliers of workwear, promotional clothing and sportswear. Selekt is our specialist sustainable sportswear brand, serving running clubs, cycling teams, and eco‑conscious organisations across the UK. We print and embroider everything in‑house — and we're proud of what we make.
Our best customers come back because of the people they speak to. We’re looking for someone who takes pride in making sure every lead is followed up, every quote goes out on time, and every customer feels looked after. That person is you.
The Role
As Sales Administrator, you'll be the engine that keeps our sales operation running smoothly. You'll sit at the heart of the business — managing inbound quote requests, supporting our sales team, and ensuring no lead or customer falls through the cracks. This isn't a stepping stone to a sales role. It's a vital position in its own right, and we're looking for someone who genuinely thrives in an organised, customer‑facing admin environment.
What You'll Do
- Manage inbound quote requests across Kustom Clothing and Selekt, ensuring every enquiry receives a response within 2 hours
- Prepare and send quotes, working with our design and production teams to ensure accuracy
- Follow up on outstanding quotes and warm leads with timely, friendly communication
- Maintain and update our CRM — keeping customer records, order history, and pipeline stages clean and current
- Flag customers who haven't reordered in 90+ days, supporting proactive account management
- Coordinate artwork briefs between customers and our design team
- Support account managers and sales reps with admin, confirmations, and customer correspondence
- Help monitor and report on quote conversion rates and response times
Who You Are
- Exceptionally organised and detail‑oriented
- A confident, warm communicator
- Comfortable managing a busy inbox and multiple priorities
- Someone who takes pride in doing things properly
- Experienced with CRM systems (HubSpot, Salesforce, or similar)
- Comfortable with Microsoft Office or Google Workspace
- Proactive and pragmatic — you flag problems before they become issues
- A team player who makes everyone around them better
Strong Fit If You Have Experience In
- Print, promotional merchandise, uniform supply, or branded clothing
- Trade or B2B customer service or sales support
- Working with schools, charities, sports clubs, or corporate clients
Sales Administrator in Hitchin employer: Kustom Clothing
At Kustom Clothing and Selekt, we pride ourselves on fostering a supportive and dynamic work environment in Hitchin, Hertfordshire. As a Sales Administrator, you'll be integral to our operations, ensuring customer satisfaction while enjoying opportunities for personal growth and development within our collaborative team. With a commitment to sustainability and quality, we offer a unique chance to contribute to meaningful projects that make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Hitchin
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator at Kustom Clothing, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Kustom Clothing. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator in Hitchin
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Kustom Clothing:When writing your cover letter, make sure to tailor your message specifically for Kustom Clothing. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Kustom Clothing
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Kustom Clothing that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Kustom Clothing that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Kustom Clothing’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
