At a Glance
- Tasks: Support our sales team by managing orders and ensuring customer satisfaction.
- Company: Join Kurt J. Lesker Company, a leader in advanced manufacturing with a commitment to innovation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and collaboration across departments.
- Why this job: Be part of a dynamic team that values excellence and drives real-world impact.
- Qualifications: Previous sales administration experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You’ll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates. This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset.
About us
Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we’re trusted by some of the world’s most critical sectors to support the development of next-generation technologies. We’re proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.
Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.
Key Responsibilities
- Inputting and Processing of Sales orders within D365
- Efficient, timely and accurate processing of all area orders within the ERP system
- Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
- Resolving customer issues and enquiries
- Provide administration support to the sales team
- Work collaboratively with team members to support the highest levels of customer satisfaction.
- Work collaboratively with compliance to complete standard contract review.
- Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
- Liaise and work collaboratively with departments such as Procurement and Finance
- Other administrative duties as assigned.
What you'll bring
- Experience: Previous experience in a sales administration role preferred
- Communication: Strong verbal and written communication skills
- Attention to Detail: Accuracy in data handling and order processing
- Tech Savvy: Confident using MS Office and familiar with CRM/ERP systems
- Initiative: Comfortable working independently and within a team
- Drive: Self-motivated and able to meet departmental KPIs under pressure
Benefits
- Competitive salary
- 25 days annual leave +
Customer Experience Representative in Hastings employer: Kurt J Lesker
Kurt J. Lesker Company (KJLC) is an exceptional employer located in Hastings, East Sussex, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to sustainability and ethical practices, KJLC provides competitive benefits including a health cash plan, enhanced parental leave, and fully funded training opportunities, ensuring that employees are well-supported both personally and professionally. Join a team that values excellence and fosters a culture of collaboration, where your contributions directly impact customer satisfaction and sales success.
