At a Glance
- Tasks: Support our sales team by managing orders and ensuring customer satisfaction.
- Company: Join Kurt J. Lesker Company, a leader in advanced manufacturing with a commitment to innovation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative workplace.
- Why this job: Be part of a dynamic team that values excellence and drives technological advancements.
- Qualifications: Previous sales administration experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You’ll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates. This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset.
About us
Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we’re trusted by some of the world’s most critical sectors to support the development of next-generation technologies. We’re proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.
Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.
Key Responsibilities
- Inputting and Processing of Sales orders within D365
- Efficient, timely and accurate processing of all area orders within the ERP system
- Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
- Resolving customer issues and enquiries
- Provide administration support to the sales team
- Work collaboratively with team members to support the highest levels of customer satisfaction.
- Work collaboratively with compliance to complete standard contract review.
- Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
- Liaise and work collaboratively with departments such as Procurement and Finance
- Other administrative duties as assigned.
What you'll bring
- Experience: Previous experience in a sales administration role preferred
- Communication: Strong verbal and written communication skills
- Attention to Detail: Accuracy in data handling and order processing
- Tech Savvy: Confident using MS Office and familiar with CRM/ERP systems
- Initiative: Comfortable working independently and within a team
- Drive: Self-motivated and able to meet departmental KPIs under pressure
Benefits
- Competitive salary
- 25 days annual leave +
Customer Experience Representative employer: Kurt J Lesker
Kurt J. Lesker Company (KJLC) is an exceptional employer located in Hastings, East Sussex, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to sustainability and ethical practices, KJLC provides competitive benefits including a health cash plan, enhanced parental leave, and fully funded training opportunities, ensuring that employees are well-supported both personally and professionally. Join a team that values excellence and fosters a culture of collaboration, where your contributions directly impact customer satisfaction and sales success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kurt J Lesker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kurt J Lesker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kurt J Lesker:Your cover letter is your chance to shine! Tell us why you want to work at Kurt J Lesker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kurt J Lesker!
How to prepare for a job interview at Kurt J Lesker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
