Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate claims, manage disputes, and liaise with partners to protect our brand online.
- Company: Kurt Geiger is a creative footwear brand inspired by London's diversity and spirit.
- Benefits: Enjoy competitive salary, gym discounts, summer hours, and amazing employee perks!
- Why this job: Join a fast-paced, innovative team that values kindness and offers real growth opportunities.
- Qualifications: Looking for organized, communicative individuals with fraud analysis experience and strong time management skills.
- Other info: Be part of a vibrant culture that celebrates hard work and promotes a healthy work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Requirements
- Raise and investigate claims, review disputes and maintain claims log.
- Review & respond to chargebacks received on e-commerce sales.
- Act as key liaison for third party partners; Adyen, Forter, Netcraft and Evri/FedEx.
- Use Forter to optimise order approvals or rejections.
- Manage the removal of fake and cloned websites using Netcraft.
- Review free online order volume on a daily basis.
The Person:
- Highly organised
- Collaborative and strong communication skills (this role touches multiple departments, so communication needs to be transparent and innovative, including reports)
- Strong time management
- Adaptable
- experience in fraud analysis & critical thinking (a familiarity with a fraud analysis tool ie Forter, would be preferred, as would a familiarity with Fraud/Claims)
Benefits
- Competitive basic salary
- Pension and life assurance
- Enviable discounts
- Gym Discounts
- Summer hours – 3pm Friday Finish
- Half Day, Pay Day Friday (once per month)
- RetailTrust support
- GP Access
- Sample sales
- And so much more!
If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.
Our Culture
We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
Our Stores
The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism
Digital Brand Protection Assistant employer: Kurt Geiger
Contact Detail:
Kurt Geiger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Brand Protection Assistant
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, especially Forter and Netcraft. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your experience in fraud analysis during your conversations with us. Be prepared to discuss specific examples of how you've successfully managed disputes or claims in the past, as this will demonstrate your critical thinking skills.
✨Tip Number 3
Since this role involves collaboration across multiple departments, practice articulating your communication style. Think about how you can convey complex information clearly and effectively, as this will be key in your interactions with various teams.
✨Tip Number 4
Embrace our brand values of kindness, diversity, and creativity in your approach. Show us how you embody these principles in your work ethic and interactions, as we are looking for someone who aligns with our culture and mission.
We think you need these skills to ace Digital Brand Protection Assistant
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Kurt Geiger's values and culture. Highlight your alignment with their commitment to diversity, creativity, and kindness in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in fraud analysis, communication skills, and time management. Use specific examples that demonstrate your ability to handle claims and disputes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your familiarity with tools like Forter and your experience in managing online order volume or similar tasks.
Highlight Collaboration Skills: Since the role involves liaising with multiple departments and third-party partners, emphasize your collaborative nature and strong communication skills in both your CV and cover letter.
How to prepare for a job interview at Kurt Geiger
✨Show Your Passion for Diversity and Inclusion
Kurt Geiger values diversity and kindness, so make sure to express your commitment to these principles during the interview. Share examples of how you've contributed to inclusive environments in previous roles.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with multiple departments and third-party partners, highlight your communication skills. Prepare to discuss how you’ve effectively communicated in past experiences, especially in challenging situations.
✨Be Ready to Discuss Fraud Analysis Experience
Familiarity with fraud analysis tools like Forter is preferred. Be prepared to talk about any relevant experience you have in fraud analysis or critical thinking, and how you can apply that knowledge to the role.
✨Emphasize Your Adaptability
Kurt Geiger operates in a fast-paced environment where no two days are the same. Share examples of how you've successfully adapted to change in previous jobs, showcasing your ability to thrive under pressure.
