At a Glance
- Tasks: Provide top-notch technical support and solve problems for diverse users.
- Company: Innovative health tech organisation making a difference in healthcare.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on personal and professional development.
- Why this job: Join a passionate team and make a real impact in healthcare technology.
- Qualifications: Experience in IT support, strong troubleshooting skills, and empathy for users.
The predicted salary is between 40500 - 49500 £ per year.
We’re working with an innovative health technology organisation that supports a number of healthcare providers, helping them deliver essential services through bespoke technology and applications. As a Support Analyst, you’ll join a dedicated support team working within an ITIL environment, providing high-quality technical support to a varied user base. This is a fantastic opportunity for a Support Analyst who enjoys solving problems, building relationships with customers and taking pride in delivering a genuinely empathetic support experience.
The role involves supporting users across a range of bespoke applications, investigating incidents, resolving technical issues and ensuring customers receive a responsive and professional service. You’ll need to be comfortable working with users of varying technical abilities and, importantly, understand that great support is about people as much as technology.
We’re looking for someone who:
- Has experience working in an IT support/service desk environment
- Has worked with transferable technologies such as SQL
- Has experience supporting customers or users within the public sector
- Ideally has experience within healthcare, health technology or a similar regulated environment
- Is confident troubleshooting bespoke applications and technical issues
- Can communicate clearly and demonstrate genuine empathy and patience
- Enjoys working with a varied user base and adapting their approach to different needs
- Is passionate about technology and, most importantly, wants to build a career in IT support
Technical Support Analyst employer: Kured Search
Kured Search is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the NHS sector. Employees benefit from comprehensive growth opportunities, including professional development and training tailored to enhance their skills in healthcare software solutions. With a commitment to making a meaningful impact on the NHS, Kured Search provides a rewarding environment where your contributions are valued and recognised.
