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For Companies At a Glance
- Tasks: Lead and develop support teams for critical healthcare applications.
- Company: Join a global healthcare software provider supporting the NHS and healthcare organisations.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience in managing application support teams and knowledge of ITIL frameworks required.
- Other info: This role offers hands-on leadership in a fast-paced, mission-driven environment.
The predicted salary is between 43200 - 72000 £ per year.
We are proud to be working in partnership with a global healthcare software provider, renowned for delivering cutting-edge clinical solutions that directly support the NHS and healthcare organisations worldwide. As part of their continued investment in customer experience and operational excellence, we’re seeking a Support Manager to lead and develop a high-performing team that supports a range of mission-critical healthcare applications.
The Role
This is a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams.
Key Responsibilities
- Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions)
- Act as the escalation point for complex incidents and problem resolution
- Champion ITIL-aligned processes including incident, problem, and change management
- Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met
- Collaborate on service improvements and root cause analysis for recurring issues
- Support the wider organisation through transition planning and knowledge management
About You
To succeed in this role, you’ll bring:
- Proven experience managing application support teams in a complex, fast-paced environment
- A strong background in ITIL frameworks, ideally with certification
- Experience working with or supporting NHS or healthcare customers
- Demonstrated success in problem and incident management leadership
- A passion for improving healthcare through technology
Apply Now
Support Manager employer: Kured Search
Contact Detail:
Kured Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises ITIL-aligned processes. Consider obtaining a certification if you haven't already, as it will not only boost your knowledge but also demonstrate your commitment to the standards expected in this position.
✨Tip Number 2
Highlight any previous experience you have working with NHS or healthcare customers. Understanding the unique challenges and requirements of this sector will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss specific examples of how you've led support teams in resolving complex incidents. Be ready to share your approach to problem management and how you’ve driven continuous improvement in past roles, as this will showcase your leadership capabilities.
✨Tip Number 4
Network with professionals in the healthcare technology field. Engaging with others who work in similar roles can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in managing application support teams and your familiarity with ITIL frameworks.
Tailor Your CV: Customise your CV to reflect your experience in leading support teams, particularly in healthcare settings. Emphasise your achievements in incident and problem management, and any certifications you hold related to ITIL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving healthcare through technology. Mention specific examples of how you've driven continuous improvement in previous roles and your approach to maintaining strong customer relationships.
Highlight Relevant Skills: In your application, make sure to highlight skills that align with the job description, such as leadership, communication, and collaboration. Use keywords from the job posting to ensure your application stands out.
How to prepare for a job interview at Kured Search
✨Showcase Your Leadership Skills
As a Support Manager, you'll be leading teams, so it's crucial to demonstrate your leadership experience. Share specific examples of how you've successfully managed teams in the past, focusing on mentoring and developing others.
✨Familiarise Yourself with ITIL Practices
Since the role emphasises ITIL best practices, make sure you understand these frameworks thoroughly. Be prepared to discuss how you've implemented ITIL processes in previous roles and how they improved service delivery.
✨Understand the NHS Landscape
Given the focus on supporting NHS customers, it's important to have a good grasp of the healthcare sector. Research current challenges faced by the NHS and think about how your experience can help address these issues.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to incident and problem management. Prepare to discuss specific incidents you've handled, the steps you took to resolve them, and the outcomes. This will showcase your analytical and critical thinking skills.
