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For Companies At a Glance
- Tasks: Lead and enhance training programs to develop people and skills.
- Company: Kura is a global leader in customer experience solutions, focused on people and behavior.
- Benefits: Enjoy hybrid working, recognition programs, and a supportive employee assistance service.
- Why this job: Join a culture dedicated to personal growth and impactful change in a dynamic environment.
- Qualifications: Strong interpersonal skills and proven experience in managing training functions are essential.
- Other info: This role offers the chance to shape Kura's vision of unrivaled people development.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Learning and Development Manager
Location: Glasgow or Sunderland
Hours: Monday to Friday 9am to 5.30pm
Salary: up to £45,000 DOE
Who we are
Kura is a global CX outsourcer. Kura provides award-winning outsourced (and insourced) contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.
We are building a culture that shifts the mind-set from focusing on "things and stuff" to "people and behaviour". We call this process "Crossing the Bridge".
Role Details
We are currently looking for a highly motivated and experienced Learning and Development Business Partner to join the Learning and Development team and would and play a crucial role in supporting Kura's Vision is to be recognised as "Unrivalled in Developing People."
This role will require strong management & coaching skills with the ability to oversee all training activity. Regular observations and feedback will be conducted with all Trainers and Campaign Specialists, along with upskilling and coaching.
- Design and deliver upskilling for Trainers, and Campaign Specialists.
- Hold and implement the training governance process across all depts.
- Observation and development on all training delivery to ensure progression of skill and knowledge is kept fresh.
- Support bid design.
- Re-design of training materials in line with engagement focus.
- Liaise with key stakeholders to support business strategy.
- Support all change initiatives.
Benefits
- Recognition programme and Loyalty Award Scheme.
- Hybrid working.
- Enhanced CSP & Maternity/Paternity Scheme.
- Pension.
- Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
- And much more.
Requirements
- Interpersonal skills (ability to plan, inspire and motivate others) – can demonstrate experience of this.
- In-depth knowledge of the training cycle.
- Proven experience of managing an operational training function.
- Outsourcing experience highly desirable.
- Ability to coach – demonstrable evidence of this.
- Proven experience of managing a high performing learning and development team.
- Proven experience of identifying training gaps and designing effective training interventions to meet business goals.
Next steps
If you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.
To apply, click the apply button or contact the team by phone at 0141 272 1112 or via email at Careers@Wearekura.com.
Learning and Development Manager employer: Kura
Contact Detail:
Kura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Manager
✨Tip Number 1
Familiarize yourself with Kura's vision of being 'Unrivalled in Developing People'. This will help you align your experience and skills with their goals during the interview process.
✨Tip Number 2
Highlight your experience in managing operational training functions, especially in outsourcing environments. Be ready to discuss specific examples where you've successfully implemented training programs.
✨Tip Number 3
Prepare to demonstrate your coaching abilities. Think of instances where you've inspired or motivated others, as this is a key requirement for the role.
✨Tip Number 4
Research the latest trends in learning and development, particularly in the context of upskilling trainers and campaign specialists. Being knowledgeable about current best practices will set you apart.
We think you need these skills to ace Learning and Development Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Learning and Development Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in learning and development, coaching, and managing training functions. Use specific examples that demonstrate your ability to inspire and motivate others.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for developing people and your understanding of Kura's vision. Mention how your background and skills make you a perfect fit for the role and how you can contribute to their goals.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to training and development. This could be successful training programs you've implemented or improvements in team performance as a result of your coaching.
How to prepare for a job interview at Kura
✨Showcase Your Coaching Skills
Since the role requires strong management and coaching skills, be prepared to discuss specific examples of how you've successfully coached others in the past. Highlight your ability to inspire and motivate team members.
✨Demonstrate Knowledge of the Training Cycle
Make sure you can articulate the training cycle clearly. Discuss your experience with each phase, from needs assessment to evaluation, and how you've applied this knowledge in previous roles.
✨Prepare for Behavioral Questions
Expect questions that assess your interpersonal skills and ability to manage a high-performing team. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with Kura's Vision
Familiarize yourself with Kura's vision of being 'Unrivalled in Developing People.' Be ready to discuss how your values align with this vision and how you can contribute to achieving it through your role.
