Location: Northern Ireland / Ireland – hybrid or remote, with occasional visits to HQ
Competitive salary + commission on team results
Our client, an established B2B technology business, is creating a brand-new player-coach role to lead its outbound appointment-setting team. You won’t be managing from behind a spreadsheet. You’ll be on the phones, setting the pace and showing your team what good looks like, while building a crew that keeps the sales reps’ diaries full every single week.
It’s a new role, so you’ll have real influence over how the team runs, what gets measured and how success is rewarded. You’ll report to the Sales Manager.
What you’ll do
- Lead the team: run daily huddles that set the tone, own the KPIs (calls, conversations, appointments, quality) and hold weekly 1:1s that actually move people forward
- Lead from the front: carry your own calling target and set the standard on volume, talk time and conversion
- Coach and build: listen to calls, give practical feedback and create scripts and objection-handling guides that convert
- Make the numbers work harder: keep the CRM sharp, cut no-shows and use the data to find the best lists, times and tactics
What you’ll bring
- 5+ years in B2B outbound lead generation, appointment setting or telesales
- A track record of beating call and appointment targets, not just hitting them
- Experience leading or mentoring a team, including recruiting and onboarding setters
- Hands-on Salesforce experience, plus dialler and call-recording tools
- Experience building scripts, training or incentive schemes
- A competitive streak, resilience and a love of numbers. You coach with honesty, celebrate wins loudly and hold people to high standards.
Why it’s worth a look
- A new role you can shape from day one
- Remote working with a supportive sales leadership team
- Your success is directly linked to your team’s results
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