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- Tasks: Ensure compliance with policies and regulations while supporting audits and strategies.
- Company: Join Kura, a leading contact centre solutions provider with a people-focused culture.
- Benefits: Earn up to £42,500, enjoy hybrid working, and 30 days paid holiday.
- Why this job: Make a real impact by safeguarding our company's reputation and operational integrity.
- Qualifications: Experience in compliance or risk management, with strong communication skills.
- Other info: Dynamic environment with comprehensive training and excellent career growth opportunities.
The predicted salary is between 34000 - 51000 £ per year.
Salary: up to 42,500 per annum DOE
Location: Glasgow
Hours: Monday to Friday 9am - 5pm
Who we are: Kura provides award-winning outsourced contact centre solutions across the UK and South Africa. Its software subsidiary Inisoft develops advisor desktop solutions with full omni-channel capabilities sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.
About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on things and stuff to people and behaviour. We call this process Crossing the Bridge. Our Vision is to be Unrivalled in Developing People.
Role Details: The Compliance and Estates Co-ordinator will play a crucial role in safeguarding our company’s reputation and operational integrity by ensuring full compliance with internal policies, legal standards and industry regulations. We are seeking a detail-orientated person to join our team responsible for ensuring Kura adheres to legal standards and internal policies. This role involves monitoring compliance processes, conducting audits and supporting the implementation of compliance programs.
Key Responsibilities:
- Create and support the overall vision, strategy and execution plan for compliance.
- Develop and implement compliance strategies and policies.
- Design and Execute Internal Audit to ensure that the business is compliant to its policies and processes.
- Demonstrable experience in implementing and maintaining ISO 27001 (Information Security) and ISO 22301 (Business Continuity) is essential.
- Familiarity with ISO 9001, ISO 45001 and ISO 14001 is desirable.
- Evaluate the efficiency of controls of business and improve them continuously through internal audits.
- Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
- Draft, modify and implement company policies.
- Identifying opportunities for strategic improvement via engagement with colleagues across the business.
- Collaborate with various departments to ensure compliance standards are understood and followed.
- Respond to compliance inquiries and provide guidance on compliance-related issues.
- Stay updated on industry regulations and best practices to ensure ongoing compliance.
- Support with investigations and remediation of compliance breaches.
- Ensuring consistency and alignment to a standard way of working.
Benefits:
- Salary up to 42,500.00 DOE
- Employee benefits
- Bonus Opportunity
- 30 Days Paid Holiday
- Hybrid Working
- Enhanced Maternity / Paternity Cover
- Comprehensive training to ensure you have the tools to do your job
- Relaxed Dress Code
- Positive working environment
Requirements:
- Experience in a Contact Centre compliance or risk management role.
- Knowledge and understanding of the ISO Standards and audit procedures.
- Experience of risk management / frameworks.
- Excellent verbal and written communication skills.
- Strong relationship building skills.
- Ability to work in a fast-paced changing environment.
- High level of attention to detail and commitment to accuracy and service excellence.
- Commercially focused with an understanding of how compliance impacts the success of the wider business.
- Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level and client reports.
- Must be able to maintain a strong working knowledge of the wider Contact Centre operation including operation relationships with clients to be able to continually add value to the wider business.
- Excellent working knowledge of data protection legislation how it impacts the business and data subjects including enforcement liabilities and sanctions and the role of data controllers / processes.
Next steps: Feel ready to jump in? Click Apply Now or contact the team. Email us:
Compliance Estate Services Co-Ordinator Glasgow employer: Kura
Contact Detail:
Kura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Estate Services Co-Ordinator Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Kura and understanding their compliance needs. Tailor your answers to show how your skills align with their vision of developing people and maintaining operational integrity.
✨Tip Number 3
Practice common interview questions and scenarios related to compliance and risk management. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Kura.
We think you need these skills to ace Compliance Estate Services Co-Ordinator Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance Estate Services Co-Ordinator role. Highlight your experience in compliance, risk management, and any relevant ISO standards. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how you can contribute to our mission at Kura. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: As a detail-oriented role, it's crucial to demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent. This shows us you take pride in your work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kura
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of compliance standards, especially ISO 27001 and ISO 22301. Be ready to discuss how you've implemented these in past roles or how you would approach them in this position.
✨Showcase Your Attention to Detail
As a Compliance Estate Services Co-Ordinator, attention to detail is key. Prepare examples from your previous work where your meticulous nature helped identify risks or improve processes. This will demonstrate your fit for the role.
✨Communicate Clearly
Strong verbal and written communication skills are essential. Practice explaining complex compliance concepts in simple terms. You might be asked to summarise reports or explain policies, so being clear and concise is crucial.
✨Engage with the Team Spirit
Kura values collaboration, so be prepared to discuss how you've worked with different departments in the past. Share examples of how you’ve built relationships to ensure compliance standards are met across the board.