Compliance & Estates Co-ordinator - Glasgow

PURPOSE OF JOB The Compliance and Estates Co-ordinator will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations. They will also ensure that our buildings deliver an effective and engaging physical environment for our people. We are seeking a detail-orientated person to join our team, responsible for ensuring Kura adheres to legal standards and internal policies. This role involves monitoring compliance processes, conducting audits, managing site standards and supporting the implementation of compliance programs.

KEY RESPONSIBILITIES

• Create and support the overall vision, strategy and execution plan for compliance.
• Manage and control building standards ensuring that preventative and reactive maintenance is carried out.
• Develop and implement compliance strategies and policies.
• Ensure that Health and Safety is effectively managed across the business.
• Manage environmental factors to improve business efficiency and sustainability.
• Design and execute internal audits to ensure that the business is compliant with its policies and processes.
• Demonstrable experience in implementing and maintaining ISO standards primarily ISO 9001. Familiarity with 27001 (Information Security) and ISO 22301 (Business Continuity), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) is desirable.
• Evaluate the efficiency of controls of business and improve them continuously through internal audits.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Identify opportunities for strategic improvement via engagement with colleagues across the business.
• Collaborate with various departments to ensure compliance standards are understood and followed.
• Respond to compliance inquiries and provide guidance on compliance-related issues.
• Stay updated on industry regulations and best practices to ensure ongoing compliance.
• Support with investigations and remediation of compliance breaches.
• Ensure consistency and alignment to a standard way of working.

JUDGEMENT AND DECISION MAKING Legal, Compliance and Operational Focus initiatives on a proactive upstream insight rather than reactive fixes.

EXTERNAL RELATIONSHIPS Suppliers, Auditors, Insurance Providers, Cyber Security & IT Partners.

INTERNAL RELATIONSHIPS Operations & Support Functions, Leadership Team.

MANAGERIAL RESPONSIBILITY N/A

FINANCIAL RESPONSIBILITY Effective management of the Estates budget.

PERSON SPECIFICATION

• BUSINESS FUNCTION: Compliance
• SITE / LOCATION: Citypoint
• EDUCATION AND QUALIFICATIONS: At least 3 years experience working in a similar role. Experience conducting internal audits. Experience in managing suppliers to deliver core business services. Experience overseeing ISO certifications including external certification audits. Experience in policy writing and review. Experience in overseeing external certification audits. Preferable NEBOSH/IOSH qualified.

SKILLS, KNOWLEDGE AND CAPABILITY

• Experience in compliance, risk management or facilities management role, preferably in a contact centre.
• Knowledge and understanding of the ISO Standards and audit procedures.
• Experience of risk management / frameworks.
• Excellent verbal and written communication skills.
• Strong relationship building skills with both internal and external stakeholders.
• Ability to work in a fast-paced changing environment and deliver to deadlines.
• High level of attention to detail and commitment to accuracy and service excellence.
• The ability to produce detailed reports for operational consumption and where required Exec level and client Summary Reports.
• Working knowledge of data protection legislation.
• Ability to demonstrate understanding and experience of facilities or building management.