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- Tasks: Help customers troubleshoot software and system issues while collaborating with engineering teams.
- Company: Join a fast-growing SaaS company making a real impact in the public sector.
- Benefits: Flexible work with one day in the office, competitive salary, and growth opportunities.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: Recent IT graduates with strong problem-solving skills and customer-first mindset.
- Other info: Dynamic team environment with opportunities to build expertise in modern SaaS.
The predicted salary is between 28000 - 35000 £ per year.
Location: Coleraine (1 day a week in office)
Tech + Customer-Facing | Public Sector Impact | Growth Opportunity
Kura is delighted to be hiring a Product Support Specialist to join a fast-growing SaaS company delivering critical technology to public sector organisations. This is a great opportunity for someone who enjoys solving technical problems, working with customers, and building real expertise in modern SaaS environments.
You’ll sit at the heart of the product, helping customers stay up and running:
- Troubleshoot software, system, and integration issues
- Support users via phone, email, and remote sessions
- Investigate data and connectivity problems (including ETL)
- Work across multiple tickets in a fast-paced environment
- Collaborate with engineering and internal teams on complex issues
- Contribute to documentation and knowledge sharing
What We’re Looking For
Working in a great team we’re seeking someone who enjoys figuring things out and helping others; you must have:
- A recent graduate in an IT related degree
- 1-2 years relevant experience (can be a placement)
- Strong problem-solving mindset with a technical edge
- Comfortable managing multiple priorities
- Clear communicator with a customer-first approach
- Team player with a proactive attitude
- SQL (queries, views, indexing)
- You can understand basic scripting
Apply via the link below or reach out to Stephen at Stephen.turkington@kuratech.co
Product Support Specialist in Coleraine employer: Kura
Contact Detail:
Kura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Coleraine
✨Tip Number 1
Get to know the company inside out! Research Kura and understand their products, values, and the public sector impact they make. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you successfully solved technical issues. Be ready to share these stories in your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insights into the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at Kura.
We think you need these skills to ace Product Support Specialist in Coleraine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Product Support Specialist role. We want to see how your background in IT and problem-solving shines through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about this role and how you can contribute to our team. Keep it concise but engaging!
Show Off Your Technical Skills: Since this role involves troubleshooting and SQL, don’t forget to mention any relevant projects or experiences. We love seeing how you’ve tackled technical challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Kura
✨Know Your Tech
Brush up on your technical skills, especially SQL and basic scripting. Be ready to discuss how you've used these in past experiences or projects. This will show that you’re not just a problem-solver but also someone who understands the tools at their disposal.
✨Customer-Centric Mindset
Prepare examples of how you've successfully helped customers in previous roles or during your studies. Highlight your communication skills and how you prioritise customer needs, as this role is all about supporting users effectively.
✨Show Your Problem-Solving Skills
Think of specific instances where you've tackled technical issues. Be ready to walk through your thought process and the steps you took to resolve the problems. This will demonstrate your analytical mindset and ability to work under pressure.
✨Team Player Attitude
Since collaboration is key in this role, come prepared with examples of how you've worked well in teams. Discuss any group projects or experiences where you contributed to a common goal, showcasing your proactive approach and teamwork skills.