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- Tasks: Handle inbound and outbound calls to discuss debts and set up payment plans.
- Company: Kura is an award-winning contact centre solutions provider in the UK and South Africa.
- Benefits: Enjoy a competitive salary, loyalty awards, and comprehensive employee support programmes.
- Why this job: Join a culture focused on personal development and making a real impact in customer service.
- Qualifications: 12 months of objection handling experience in a high-volume call centre is essential.
- Other info: Full paid training provided; office-based role in Glasgow with a Monday to Friday schedule.
Are you the right candidate for this opportunity? Make sure to read the full description below.
Want to work for an accredited Real Living Wage employer earning a base salary of £24,960.00 per year?
Start Date: 31st March 2025.
Location: Glasgow - Role is office based
Hours: Monday to Friday 9am-6pm (40 Hours per week).
12 months experience of objection handling within a call centre is essential for this role.
Who we are:
Kura provides award-winning outsourced contact centre solutions across the UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.
About Us:
We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People.”
Role Details:
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking for new talent to fill our full-time permanent Collections Advisor roles in Glasgow.
In this role, you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.
You will be responsible for:
- Handling high volumes of inbound and outbound customer calls.
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles.
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay.
You will receive several weeks of full paid training on our systems, products, and call handling.
Benefits:
As well as a clear structure for your personal and professional development, we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements:
- Experience of working in a high volume customer contact environment: Min of 12 months experience of objection handling within a high volume customer contact environment.
- Energy experience preferable.
- Experience of working in a target driven environment.
- Ability to adapt and learn.
- Excellent negotiation and communication skills.
- Computer literacy.
Next steps:
Feel ready to jump in? Click the apply button or contact the team: Email us: Recruitment.Team@wearekura.com
Call Centre Collections Advisor employer: Kura
Contact Detail:
Kura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Collections Advisor
✨Tip Number 1
Familiarise yourself with common objection handling techniques. Since the role requires experience in this area, being able to demonstrate your knowledge during the interview will set you apart from other candidates.
✨Tip Number 2
Research Kura and its values thoroughly. Understanding their focus on 'people and behaviour' will help you align your answers with their company culture during the interview process.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully negotiated payment plans or resolved customer complaints. This will showcase your relevant skills and experience effectively.
✨Tip Number 4
Practice your communication skills. Since the role involves high volumes of calls, being articulate and confident in your speech will be crucial in making a positive impression during the interview.
We think you need these skills to ace Call Centre Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially your 12 months of objection handling in a call centre. Use specific examples that demonstrate your negotiation and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Collections Advisor role at Kura. Mention your experience in high-volume customer contact environments and how it aligns with their 'Customer First' standards.
Highlight Relevant Skills: In your application, emphasise your ability to adapt, learn quickly, and work in a target-driven environment. These skills are crucial for success in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kura
✨Showcase Your Objection Handling Skills
Since the role requires 12 months of experience in objection handling, prepare specific examples from your past roles where you successfully managed objections. This will demonstrate your capability to handle challenging conversations effectively.
✨Understand the Company Culture
Familiarise yourself with Kura's vision of 'Crossing the Bridge' and their focus on people and behaviour. During the interview, express how your values align with theirs and how you can contribute to their culture.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to handling high volumes of calls and driving collections performance. Be ready to discuss strategies you would use to meet targets while maintaining a customer-first approach.
✨Demonstrate Your Communication Skills
As excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery.
