At a Glance
- Tasks: Handle customer complaints via phone and email, ensuring satisfaction and resolving issues.
- Company: Join a leading company focused on developing people with great benefits and recognition.
- Benefits: Enjoy enhanced maternity/paternity leave, employee support services, and discounts on gym memberships and holidays.
- Other info: This is a permanent, full-time role based in Glasgow starting on 18th September 2025.
- Why this job: Be part of a supportive culture that values personal growth and offers career development opportunities.
- Qualifications: Must have 12 months of call centre experience and strong communication skills.
The predicted salary is between 27040 - 37856 £ per year.
Salary
Job Title:Customer Complaints Advisor
Salary: £27,040
Start Date: 18th September2025
Location: Glasgow
Who we are
We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
Role Details
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
In this role you will handle customers within the following business streams:
- Utilities sectors
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems
Benefits
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme – Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more
Requirements
- Twelve months back office complaints within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable
Next steps
Feel ready to jump in? Click Apply Now or contact the team:
- Email us: recruitment@wearekura.com
Customer Complaints Advisor in Glasgow employer: Kura (CS) Ltd
At Kura, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes enhanced maternity and paternity provisions. Our vibrant work culture in Glasgow fosters personal growth through tailored coaching and development opportunities, ensuring that every employee can thrive while making a meaningful impact in customer service. Join us to be part of a supportive team that values recognition and loyalty, all while enjoying the perks of living in a dynamic city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Glasgow
✨Tip Number 1
Familiarise yourself with the UK energy market. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication and listening skills. Role-play scenarios where you handle customer complaints, as this will prepare you for the types of situations you may encounter in the job.
✨Tip Number 3
Highlight your ability to work under pressure. Be ready to share examples from your past experiences where you successfully resolved complex issues within tight deadlines.
✨Tip Number 4
Showcase your empathy and rapport-building skills. Prepare anecdotes that illustrate how you've effectively connected with customers in previous roles, as this is crucial for a Customer Complaints Advisor.
We think you need these skills to ace Customer Complaints Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any back office complaints handling in a call centre. Emphasise your communication and listening skills, as well as your ability to adapt and learn.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the utilities sector. Mention specific examples of how you've resolved complex complaints in the past.
Highlight Key Skills:In your application, clearly outline your computer literacy and any knowledge of the UK energy market. These are desirable traits for the role and can set you apart from other candidates.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kura (CS) Ltd
✨Show Empathy
As a Customer Complaints Advisor, you'll need to handle sensitive situations. Demonstrate your ability to empathise with customers during the interview by sharing examples of how you've resolved complaints in the past.
✨Know the Energy Market
Familiarise yourself with the UK energy market before the interview. Being knowledgeable about current issues and trends will show your commitment and understanding of the role.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss specific instances where your listening and communication skills helped resolve a complex issue or improved customer satisfaction.
✨Demonstrate Adaptability
The ability to adapt and learn quickly is crucial in a call centre environment. Be ready to provide examples of how you've successfully adapted to changes or learned new systems in previous roles.
