Compliance Officer

Location: Glasgow

Hours: Monday to Friday 9am - 5pm

Salary: up to £42,500 per annum DOE

Who we are

Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.

About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People.”

Role Details

The Compliance Officer will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations. We are seeking a detail-orientated person to join our team, responsible for ensuring Kura adheres to legal standards and internal policies. This role involves monitoring compliance processes, conducting audits, managing site standards and supporting the implementation of compliance programs.

Key Responsibilities:

• Manage and control building standards ensuring that preventative and reactive maintenance is carried out.
• Develop and implement compliance strategies and policies.
• Ensure that Health and Safety is effectively managed across the business.
• Managing environmental factors to improve business efficiency and sustainability.
• Design and Execute Internal Audit to ensure that the business is compliant to its policies and processes.
• Demonstrable experience in implementing and maintaining ISO standards – primarily ISO 9001. Familiarity with 27001 (Information Security) and ISO 22301 (Business Continuity), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) is desirable.
• Evaluate the efficiency of controls of business and improve them continuously through internal audits.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Identifying opportunities for strategic improvement via engagement with colleagues across the business.
• Collaborate with various departments to ensure compliance standards are understood and followed.
• Respond to compliance inquiries and provide guidance on compliance-related issues.
• Stay updated on industry regulations and best practices to ensure ongoing compliance.
• Support with investigations and remediation of compliance breaches.
• Ensuring consistency and alignment to a standard way of working.

Requirements

• Experience conducting internal audits.
• Experience in managing suppliers to deliver core business services.
• Experience maintaining ISO certifications.
• Experience in policy writing and review.
• Preferable NEBOSH/IOSH qualified.

Skills, Knowledge and Capability

• Experience in compliance, risk management or facilities management role, preferably in a contact centre.
• Knowledge and understanding of the ISO Standards and audit procedures.
• Experience of risk management / frameworks.
• Excellent verbal and written communication skills.
• Strong relationship building skills – with both internal and external stakeholders.
• Ability to work in a fast-paced changing environment and deliver to deadlines.
• High level of attention to detail and commitment to accuracy and service excellence.
• The ability to produce detailed reports for operational consumption and where required Exec level and client Summary Reports.
• Working knowledge of data protection legislation.
• Ability to demonstrate understanding and experience of facilities or building management.