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- Tasks: Engage customers in-store, designing tailor-made luxury holidays and providing exceptional service.
- Company: Join Kuoni, Travel Weekly's Employer of the Year 2024, known for its award-winning holidays and workplaces.
- Benefits: Enjoy ongoing training, travel perks, flexible hours, and a supportive work environment.
- Why this job: Experience the thrill of travel while making dreams come true for customers in a vibrant team.
- Qualifications: Passion for travel, sales experience, and ability to manage time effectively are essential.
- Other info: Opportunities for educational trips, promotions, and exclusive events await you!
The predicted salary is between 30000 - 42000 £ per year.
We Live and Love Travel…. Do you? It\’s not just our holidays that are award-winning. Our workplaces are too! Come and join Travel Weekly\’s Employer of the Year for 2024! We are looking for an experienced Travel Consultant to join our team inside of Peter Jones, Chelsea. Full time hours or 4 days a week will be considered. When you work in one of our beautiful stores, you\’ll discover a travel career with a difference – from how we treat our team to the experience we give our customers. We call it the Kuoni Difference. Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel.
You\’ll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips. We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.
What does a typical day look like as a Personal Travel Expert?
It all starts by talking all things travel whilst your customer enjoys the in-store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world. You will deliver a personal service daily, inspiring and creating excitement for the customer by designing holidays that match their interests, tastes, spend, and preferences, all with a commitment to quality.
As part of Kuoni\’s new retail vision, we offer a wider range of products to our customers – our famous tailormade Kuoni holidays, along with third-party products that may better suit the customer, maintaining our high service standards while booking through trusted brands.
Once the customer books their holiday, you ensure their experience continues with exceptional service, acting as their concierge and point of contact, surprising and delighting them at various touchpoints before travel. You will also work towards monthly sales targets and foster relationships with our brands and suppliers.
Benefits for our retail team
We offer ongoing training, career progression, and the opportunity to broaden your horizons through exclusive travel experiences. We value wellbeing, sustainability, and giving back, making you proud to work with us.
- Our training begins with a five-week virtual programme supported by in-store training
- Ongoing coaching and development
- Strong leadership communication
- Build a VIP customer database and organize events as a Kuoni ambassador
- Take on responsibilities like managing social media or in-house projects
- Opportunities for promotion to managerial roles or head office
- Annual overseas conferences for managers
- Sell luxury holidays, creating tailor-made itineraries from scratch and sourcing from trusted partners
Travel opportunities
- At least one educational trip per year to destinations like Maldives, Galapagos, Alps, Malta, Kenya, and Corfu
- Weekly incentives including cash, vouchers, experiences, and holidays
- Discounted staff travel
- Overseas VIP trips for top performers
Personality & Skills
We seek confident, well-traveled individuals with a passion for making customers\’ booking journeys seamless. The ideal candidate will:
- Be passionate about travel with experience in long-haul destinations
- Be self-motivated and focused on building repeat business
- Have proven sales experience and knowledge of the travel industry
- Be adept at managing their own time and flexible in a dynamic environment
- Be quick to learn new booking systems
- Be available to work retail hours, including evenings and weekends, with shifts across 5 days, typically Monday to Saturday 10am-7pm, and Sunday 12pm-6pm.
Additional Benefits
- Perkbox discounts
- Discounted gym memberships
- Starting from 25 days\’ annual leave, increasing with service
- Matched pension scheme
- Performance-related pay potential of £4,000 – £7,000 extra annually
- Supportive work environment
- Clothing allowance
- Interest-free season ticket loan
- Bike2Work scheme
- Free family travel insurance
- Loyalty awards
- Enhanced maternity/paternity leave
- Referral bonuses
Wellbeing & Giving Back
- Employee Assistance Programme
- Wellbeing support
- Free vaccinations and eye tests
- Volunteer leave and fundraising activities
Job Security
As part of DERTOUR UK and REWE, we are backed by a stable, international group. Follow us on Instagram @workatkuoniuk for more insights.
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Personal Travel Expert - Chelsea employer: Kuoni
Contact Detail:
Kuoni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Expert - Chelsea
✨Tip Number 1
Familiarise yourself with the Kuoni brand and its unique offerings. Understanding their luxury travel products and the 'Kuoni Difference' will help you connect with the team and demonstrate your passion for their services during any interviews.
✨Tip Number 2
Network with current or former employees of Kuoni to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show how you align with their values.
✨Tip Number 3
Prepare to discuss your personal travel experiences and how they relate to the role. Being able to share stories about your adventures and how they have shaped your understanding of customer service in the travel industry will set you apart.
✨Tip Number 4
Showcase your sales achievements and customer relationship skills. Be ready to provide examples of how you've successfully built repeat business and exceeded sales targets in previous roles, as this is crucial for the Personal Travel Expert position.
We think you need these skills to ace Personal Travel Expert - Chelsea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel experience and sales achievements. Use specific examples that demonstrate your passion for travel and your ability to create memorable customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the Kuoni Difference and how you can contribute to their team. Personalise it by referencing specific aspects of the job description.
Showcase Your Knowledge: Demonstrate your understanding of luxury travel and long-haul destinations in your application. Mention any relevant experiences or trips you've taken that could enhance your ability to advise customers effectively.
Highlight Customer Service Skills: Emphasise your customer service skills and any experience you have in building relationships with clients. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
How to prepare for a job interview at Kuoni
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and how they have shaped your understanding of different cultures and destinations. This will resonate well with the company's ethos of sharing a passion for travel.
✨Demonstrate Sales Experience
Prepare to discuss your previous sales experience in detail. Highlight specific examples where you successfully met or exceeded sales targets, especially in the travel industry. This will show that you understand the importance of driving sales while providing excellent customer service.
✨Familiarise Yourself with Kuoni's Offerings
Research the range of luxury holidays and services that Kuoni offers. Being knowledgeable about their products will allow you to engage in meaningful conversations during the interview and demonstrate your commitment to delivering exceptional service.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle various customer situations, such as dealing with complaints or creating tailored itineraries. This will showcase your problem-solving skills and customer-centric approach.