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- Tasks: Manage airline bookings and ticketing with precision and service excellence.
- Company: Join Carrier, an award-winning luxury travel brand in Didsbury.
- Benefits: Part-time hours, hybrid working, and a supportive team environment.
- Why this job: Be part of a chic team that values beauty and excellence in travel.
- Qualifications: Experience with Galileo and strong understanding of ticketing rules required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
Carrier, a brand of DERTOUR UK, are looking for a Ticketing Executive to join their team.
Location: Didsbury
Contract: Permanent, Part Time (16–22 hours), Hybrid
Working days: Mondays and Tuesdays (minimum)
Do you have experience in the world of ticketing? We are looking for an experienced Ticketing Executive who has experience with airline reservations, a strong understanding of ticketing rules and experience using Galileo.
We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch. Our team is here to assist you at every step, whether you require additional information or support to navigate the application process. We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential.
Role Overview
Carrier is a chic and sophisticated brand that embodies a world of beauty and elegance, and now is an ideal time to join this award‑winning team! As one of the finest travel businesses in the luxury sector, they have been recognised as ‘Luxury Operator of the Year’ for the last six consecutive years, and are four‑time winners of ‘Luxury Team of the Year’, all voted for by industry experts.
Based at Carrier’s stylish head office in Didsbury, Manchester, this pivotal role sits at the heart of our air operations team. You will manage all aspects of airline bookings and ticketing, with a focus on precision and service excellence. You’ll issue and reissue tickets in line with airline policies in Galileo, and manage GDS queues to ensure schedule changes, cancellations, and vendor remarks are handled efficiently. You’ll also liaise with airline representatives to resolve complex queries, protect reservations, and minimise loss from duplicated bookings or ticketing errors. Your role will also involve supporting our Sales and Customer Services teams, providing expert air guidance and ensuring ticketing deadlines are met.
At Carrier, we believe in creating a workplace where people feel inspired, supported, and proud of the work they do. We bring beauty into everything we do, make every moment count, always have each other’s backs, and connect with heads and hearts. This is a unique opportunity to be part of a luxury travel brand where excellence is the standard, values are lived every day, and no two days are the same.
Areas of Responsibility
- Demonstrate extensive ticketing expertise, confidently issuing and reissuing both net and published fare tickets in line with airline policies.
- Accurately interpret and apply net fare contracts and published fare rules.
- Maintain daily ticketing accuracy and control by working on the system generated Task List and working to strict ticketing deadlines—including managing late bookings with precision and efficiency.
- Liaise seamlessly with internal departments to provide expert air support and ensure smooth coordination across teams.
- Proactively manage GDS queues, including schedule changes, cancellations, and vendor remarks, to maintain booking integrity.
- Liaise with the IT department or Travelport to resolve any issues with Galileo or the queue manager.
- Apply BSP knowledge to process refunds, and support reconciliation with accuracy and attention to detail.
- Build and nurture strong relationships with airline representatives and external partners, resolving flight queries and staying up to date with evolving airline policies.
- Handle early ticketing requests, tax increases, and passenger detail amendments, including name corrections and changes, with efficiency and care.
- Resolve duplicated bookings to protect reservations and minimise financial loss.
- On a rota basis provide support out of hours and over weekends for any emergency amends / reissues.
You Will Have
- Highly efficient use of Galileo ticketing and re‑issuing experience.
- Strong understanding of airline fare rules, ticketing procedures and industry regulations.
- Experience in airline reservations / ticketing role using Galileo (or any other GDS system) from within a Tour Operator, Business travel or Similar (desired).
- Attention to detail and accuracy under pressure.
- Excellent problem‑solving and organisational abilities.
- Good communication skills and the ability to work well in teams.
For more information on careers at Carrier, please visit our careers page.
Ticketing Executive - Carrier (Part Time) in Manchester employer: Kuoni
Contact Detail:
Kuoni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive - Carrier (Part Time) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who know about ticketing roles. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with Galileo or airline ticketing, make sure to highlight that in conversations. Be ready to discuss specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for the interview by researching Carrier and their values. Understand what makes them tick and be ready to explain how you fit into their vision of excellence and service in the luxury travel sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Ticketing Executive - Carrier (Part Time) in Manchester
Some tips for your application 🫡
Show Off Your Ticketing Skills: Make sure to highlight your experience with airline reservations and ticketing rules in your application. We want to see how your skills align with what we’re looking for, so don’t hold back!
Be Precise and Detail-Oriented: Since this role requires a strong attention to detail, ensure your application is free from errors. We appreciate clarity and precision, just like you’ll need in managing ticketing tasks!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience with Galileo and how it relates to the responsibilities outlined in the job description. We love seeing candidates who take the time to connect their background to our needs!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Kuoni
✨Know Your Ticketing Inside Out
Make sure you brush up on your ticketing knowledge, especially around airline reservations and fare rules. Familiarise yourself with Galileo and be ready to discuss how you've used it in past roles. This will show that you're not just a good fit but also passionate about the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex queries or resolved ticketing issues in previous jobs. Think about specific situations where your attention to detail made a difference. This will demonstrate your ability to handle the challenges that come with the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical aspects of ticketing. Good communication is key in this role, so be ready to explain your processes and decisions. This will help you connect with the interviewers and show them you can work well in a team.
✨Emphasise Your Team Spirit
Carrier values collaboration, so be prepared to talk about how you've worked effectively within teams. Share experiences where you supported colleagues or liaised with other departments. This will highlight your ability to contribute positively to their inclusive workplace culture.
