At a Glance
- Tasks: Lead change initiatives for a new enterprise system in a global travel organisation.
- Company: Join Kuoni Tumlare, a leader in exceptional travel experiences for over 100 years.
- Benefits: Enjoy flexible working, learning opportunities, and a supportive management culture.
- Other info: Collaborative work culture with opportunities for career progression and recognition.
- Why this job: Make a real impact by driving change and leveraging AI tools in a dynamic environment.
- Qualifications: 15+ years in change management with strong stakeholder management skills.
About Us
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more.
The Job
We are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years.
Key Responsibilities
- Change Strategy & Planning
- Develop and execute a comprehensive change management strategy aligned with project goals and business priorities
- Define success metrics, adoption KPIs, and change governance frameworks
- Integrate change plans with project timelines and implementation milestones
- Stakeholder Management
- Conduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies
- Build strong relationships with senior leaders, regional teams, and functional stakeholders
- Coach leaders to effectively sponsor and role‑model change
- Change Impact & Readiness
- Assess change impacts across processes, roles, systems, and behaviors
- Conduct organizational readiness assessments and define mitigation actions
- Identify resistance points and design targeted interventions
- Communication & Engagement
- Design and deliver a structured communication strategy across global audiences
- Develop compelling messaging tailored to different stakeholder groups
- Partner with Global Head – Corporate Communications, Kuoni Tumlare to ensure consistency and reach
- Training & Capability Building
- Define training strategy, curriculum, and learning journeys aligned to system implementation
- Coordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programs
- Ensure training effectiveness through feedback loops and adoption metrics
- Adoption & Sustainment
- Monitor adoption through data insights, user feedback, and performance metrics
- Design reinforcement mechanisms including nudges, leadership engagement, and recognition
- Ensure sustained behavioral change post‑implementation
- AI‑Enabled Change Acceleration
- Advise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations)
- Use AI‑driven insights to track engagement, predict resistance, and tailor interventions
- Partner with digital/IT teams to integrate AI capabilities into the change ecosystem
Key Requirements
- English – fluent (written & spoken)
- 15+ years of experience in change management, organizational development, or transformation roles
- Proven experience leading large‑scale system implementations (preferably in global or matrixed environments)
- Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR)
- Demonstrated ability to manage stakeholders across cultures and geographies
- Experience designing and delivering communication and training strategies at scale
- Familiarity with AI tools and digital platforms that support change and learning
- Excellent facilitation, storytelling, and influencing skills
Preferred Qualifications
- Experience in the travel, hospitality, or service industry
- Certification in change management methodologies
- Exposure to AI‑enabled transformation initiatives
- Ability to work in fast‑paced, ambiguous environments
What We Offer
- Global Brand: Opportunity to work in an international environment
- Stability: 100 Years at the top of our field and still pushing into new territory
- Progression: We reward high performers and look to promote key talent internally
- Learning and Development opportunities for growth and Upskilling
- A Supportive Management Culture and autonomous working environment
- Company Wide Bonus Scheme
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working
- Annual Awards and Recognition for high Performers
- Friendly and Collaborative work environment
Senior Manager - Change Management employer: Kuoni Tumlare
At Kuoni Tumlare, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. With over 100 years of experience in the travel industry, we provide our employees with ample opportunities for professional growth and development, alongside a flexible working environment that promotes work-life balance. Our commitment to employee engagement and recognition ensures that high performers are rewarded, making Kuoni Tumlare a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Change Management
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Kuoni Tumlare.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Kuoni Tumlare. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Senior Manager - Change Management
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Kuoni Tumlare.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Kuoni Tumlare is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Kuoni Tumlare
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Kuoni Tumlare will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
