At a Glance
- Tasks: Handle customer inquiries and provide support for tours across Europe.
- Company: Dynamic travel management company based in Greater London.
- Benefits: Remote work, private medical insurance, and opportunities for international travel.
- Other info: Flexible hours with a chance to explore Europe while working.
- Why this job: Join a vibrant team and help create unforgettable travel experiences.
- Qualifications: Fluency in Japanese and business-level English, plus customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
A travel management company in Greater London is seeking a Customer Service Executive to handle customer inquiries for tours across Europe. The role requires fluency in Japanese and business-level English, along with prior experience in customer service.
Key responsibilities include:
- Managing calls and emails
- Resolving issues
- Checking itineraries
- Providing support during emergencies
The position offers a remote working option and includes benefits like private medical insurance and opportunities for international travel.
Remote Travel Support Coordinator (24/7) employer: Kuoni Tumlare
As a leading travel management company based in Greater London, we pride ourselves on fostering a dynamic and inclusive work culture that values employee well-being and growth. Our Remote Travel Support Coordinator role not only offers the flexibility of remote work but also provides comprehensive benefits such as private medical insurance and exciting opportunities for international travel, making it an ideal environment for those passionate about customer service and travel.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Travel Support Coordinator (24/7)
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge about travel management and customer service. We want to see that you can handle inquiries like a pro, especially when it comes to tours across Europe.
✨Tip Number 2
Practice your language skills! Since fluency in Japanese and business-level English is key, we suggest having mock conversations or role-playing scenarios. This will help you feel confident when dealing with customers.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you resolved issues for customers. We love hearing about how you turned a tough situation into a positive outcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Remote Travel Support Coordinator (24/7)
Some tips for your application 🫡
Show Off Your Language Skills:Since fluency in Japanese and business-level English is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you've handled inquiries or resolved issues. We love seeing how your past experiences align with what we need for this role.
Be Clear and Concise:In your written application, clarity is key! Keep your sentences straightforward and to the point. We appreciate applications that are easy to read and get straight to the good stuff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kuoni Tumlare
✨Brush Up on Your Language Skills
Since fluency in Japanese and business-level English is a must, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Company Inside Out
Research the travel management company thoroughly. Understand their services, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or emergencies. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Remote Work Experience
Since this position offers remote working, be ready to discuss your experience with remote work. Talk about how you manage your time, stay organised, and communicate effectively with team members and customers while working from home.
