Product Development Manager

About Kuoni Tumlare

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role

Candidates must be able to commute to the office in Aldgate, London 2 days a week (Tuesday and Wednesday). The Product Development Manager is responsible for planning and developing unique and innovative travel products, experiences and services, that meet customer needs, support sales growth, and deliver sustainable profitability. The role works cross-functionally and with external partners to ensure high-quality, competitive, and innovative travel offerings.

Key Activities – Product Development Manager – UK, Ireland and Benelux Destinations

• Develop and manage a unique, exclusive and innovative portfolio of travel products and services (e.g. tours, packages, experiences, services) aligned with company strategy and target markets for both FIT and groups visiting UK, Ireland and Benelux Destinations.
• Identify growth opportunities based on destination trends, customer segments, seasonality, and sales performance.
• Define product concepts, positioning, and value propositions that differentiate the offering in competitive travel markets.
• Drive innovation in travel products, including new destinations, themes, experiences and multiday packages.
• Explore digital enhancements, sustainability initiatives, and evolving travel trends.
• Contribute to long-term product roadmap and future business growth initiatives.
• Analyse customer needs, booking behavior, feedback, and market trends to inform product development and improvement.
• Monitor competitor products, pricing, itineraries, and service levels to maintain market competitiveness.
• Incorporate insights from sales teams, overseas offices, and partners into product design.
• Lead the development and sourcing of new innovative, exclusive and unique travel products, itineraries, and service concepts from idea to launch.
• Design end-to-end customer journeys, ensuring a seamless experience from booking through travel completion.
• Define product specifications including itinerary structure, inclusions, service levels, pricing logic, and operational requirements.
• Work closely with suppliers and partners such as transport providers, restaurant, attractions, guides and special venues.
• Support contract negotiations in collaboration with procurement team to ensure quality, cost efficiency, and reliability.
• Ensure supplier capabilities align with product promises and brand standards.
• Collaborate with sales, marketing, operations, digital, and finance teams to ensure product feasibility and commercial success.
• Align product development timelines with sales cycles, campaigns, and peak seasons.
• Develop pricing structures that balance customer value, competitiveness, and profitability.
• Monitor cost structures, margins, and financial performance of products throughout their lifecycle.
• Propose improvements or corrective actions for underperforming products.
• Coordinate product launches including internal briefings, sales tools, and marketing content.
• Support marketing and sales teams with product training, key selling points, and FAQs.
• Ensure accurate and compelling product information across all channels (brochures, websites, systems).
• Ensure travel products comply with relevant regulations, safety standards, and company policies.
• Work with operations teams to manage service quality, customer satisfaction, and risk mitigation.
• Address issues arising during operation and implement preventive improvements.

To Succeed in the Role, You Should Have

• Minimum 3-5 years in product Development, Account Management, or Project Management in the travel industries and/or DMC.
• Strong commercial mindset with the ability to develop profitable, customer-focused travel products.
• Solid understanding of the travel and tourism industry, including destinations, suppliers, and customer journeys.
• Experience in end-to-end product development, from concept to launch and review.
• Creative approach to design, create and execute new travel products.
• Ability to work effectively with cross-functional teams and external partners (e.g. suppliers, DMCs, hotels).
• Strong analytical skills to evaluate sales performance, margins, and customer feedback.
• Customer‑centric approach with a focus on service quality and continuous improvement.
• Clear communication skills to support sales, marketing, and operational teams.
• Well organized, proactive, and comfortable working in a fast‑paced, changing environment.
• Relevant experience in travel, tourism, hospitality, or service‑based product roles.
• Knowledge of the UK, Ireland or Benelux destinations an advantage.

We Are Looking for a Person With

• Ability to work under pressure and work independently.
• Motivated and a team player with a pro‑active attitude.
• Creativity.
• Excellent communication and organizational skills.
• Delivering results.
• Attention to detail.
• Collaborating.
• Analyzing and improving.
• Navigating change.
• Willingness to travel (20‑30%) for client meetings and event execution.

What We Offer

• Global Brand: Opportunity to work in an international environment.
• Stability: 100 years at the top of our field and still pushing into new territory.
• Progression: We reward high performers and look to promote key talent internally.
• Learning and Development opportunities for growth and Upskilling.
• A supportive management culture and autonomous working environment.
• Company wide bonus scheme.
• Dedicated employee engagement activities.
• Flexible & hybrid working.
• Annual awards and recognition for high performers.
• Friendly and collaborative work environment.