At a Glance
- Tasks: Lead change initiatives for a new enterprise system in a global travel organisation.
- Company: Join Kuoni Tumlare, a leader in exceptional travel experiences with over 100 years of expertise.
- Benefits: Enjoy flexible working, learning opportunities, and a supportive management culture.
- Other info: Work in a collaborative team with excellent career progression opportunities.
- Why this job: Make a real impact by driving change and leveraging AI tools in a dynamic environment.
- Qualifications: 15+ years in change management with strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more.
We are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years.
Key Responsibilities
- Change Strategy & Planning
- Develop and execute a comprehensive change management strategy aligned with project goals and business priorities.
- Define success metrics, adoption KPIs, and change governance frameworks.
- Integrate change plans with project timelines and implementation milestones.
- Stakeholder Management
- Conduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies.
- Build strong relationships with senior leaders, regional teams, and functional stakeholders.
- Coach leaders to effectively sponsor and role‑model change.
- Change Impact & Readiness
- Assess change impacts across processes, roles, systems, and behaviors.
- Conduct organizational readiness assessments and define mitigation actions.
- Identify resistance points and design targeted interventions.
- Communication & Engagement
- Design and deliver a structured communication strategy across global audiences.
- Develop compelling messaging tailored to different stakeholder groups.
- Partner with Global Head – Corporate Communications, Kuoni Tumlare to ensure consistency and reach.
- Training & Capability Building
- Define training strategy, curriculum, and learning journeys aligned to system implementation.
- Coordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programs.
- Ensure training effectiveness through feedback loops and adoption metrics.
- Adoption & Sustainment
- Monitor adoption through data insights, user feedback, and performance metrics.
- Design reinforcement mechanisms including nudges, leadership engagement, and recognition.
- Ensure sustained behavioral change post‑implementation.
- AI‑Enabled Change Acceleration
- Advise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations).
- Use AI‑driven insights to track engagement, predict resistance, and tailor interventions.
- Partner with digital/IT teams to integrate AI capabilities into the change ecosystem.
Key Requirements
- English – fluent (written & spoken).
- 15+ years of experience in change management, organizational development, or transformation roles.
- Proven experience leading large‑scale system implementations (preferably in global or matrixed environments).
- Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR).
- Demonstrated ability to manage stakeholders across cultures and geographies.
- Experience designing and delivering communication and training strategies at scale.
- Familiarity with AI tools and digital platforms that support change and learning.
- Excellent facilitation, storytelling, and influencing skills.
Preferred Qualifications
- Experience in the travel, hospitality, or service industry.
- Certification in change management methodologies.
- Exposure to AI‑enabled transformation initiatives.
- Ability to work in fast‑paced, ambiguous environments.
What We Offer
- Global Brand: Opportunity to work in an international environment.
- Stability: 100 Years at the top of our field and still pushing into new territory.
- Progression: We reward high performers and look to promote key talent internally.
- Learning and Development opportunities for growth and upskilling.
- A Supportive Management Culture and autonomous working environment.
- Company Wide Bonus Scheme.
- Dedicated Employee Engagement Activities.
- Flexible & Hybrid Working.
- Annual Awards and Recognition for high performers.
- Friendly and Collaborative work environment.
Senior Manager - Change Management in London employer: Kuoni Tumlare
At Kuoni Tumlare, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. With over 100 years of experience in the travel industry, we provide our employees with ample opportunities for professional growth and development, alongside a flexible working environment that promotes work-life balance. Our commitment to employee engagement and recognition, coupled with the chance to work on transformative projects using cutting-edge AI tools, makes us an attractive choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Change Management in London
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We think you need these skills to ace Senior Manager - Change Management in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
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Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Kuoni Tumlare and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Kuoni Tumlare
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Kuoni Tumlare will want to see.
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Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Kuoni Tumlare.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Kuoni Tumlare. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
